Message not being received

follow up note, i have updated the geoip database.. still don’t know which plugin is the culprit

• This reply was modified 6 years, 4 months ago by jmpalustre.

Hi there,

Sorry to hear that. The first step would be to install a plugin for debugging the emails sent by WordPress. In this case we would recommend installing WP Mail Logging (completly free) or Email Log that has some interesting additional features as paid addons.

With one of these two plugin you can see if the email is sent and which is the content of the email. If the email is sent, the problem is not related to the plugins and somewhere else. If the email is not send please report and we will have a look.

Best regards from Spain.

Hi there,

Thanks for your response. I’ve tried what you said and i got the logs.

Time:
2018-08-02 23:12:17
Receiver:
███████@mobileappcity.com, ███████@gmail.com
Subject:
Mobile App City “Download Free Info Pack”
Message:
From: JM Dev Subject: Download Free Info Pack First Name: JM Last Name: Dev Email: ███████@gmail.com City: Cavite Mobile: ███████9 — Tracking Info — The user filled the form on: https://www.mobil ███████.com/ The user came to your website from: not set Landing page on your website: https://www.mobil ███████.com/ IP: ███████ Country: Philippines (PH – AS) – Region: Metro Manila(00) – Postal Code + City: 1006 Quiapo District Browser is: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/67.0.3396.99 Safari/537.36 — This e-mail was sent from a contact form on ███████ (https://www.mobile ███████.com)
Headers:
From: ███████ X-WPCF7-Content-Type: text/plain Reply-To: ██████@gmail.com
Attachments:
Error:

Hmmm..No error makes it looks more confusing. So the plugin “does” work. But I swear this message didn’t go through to my email or my client’s. The only time we can receive message is if we don’t put [tracking-info] in mail section at all. What do you think?

Cheers,

Hi there,

Sometimes adding the tracking info triggers spam filters. In this case the email content is very short and the main part of the email is the information the plugin adds. This can trigger the spam filter. We would try to add more text to the email and see if it is delivered.

Best regards from Spain.