Message not showing

  • Resolved shelon

    (@shelon)


    3 years, 8 months ago

    Hi there

    we have installed the plugin and all works with the exception of the personalised message to blocked registrations in our forum.

    When we checked with the email [email protected] it is correctly blocked and the logs show also that the email was successfully blocked. However there was no message appearing.

    Appreciate your help with this

    Thanks
    Sam

    The page I need help with: [log in to see the link]

Viewing 13 replies - 1 through 13 (of 13 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Could you tell us what plugin do you use for registrations?

    Hi there. We are using WPForo Forum.

    Hope this helps to find the issue.

    Thanks

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Yes, it should be so. WPForo doesn’t show error messages for its hook. We can’t affect this.

    Thread Starter shelon

    (@shelon)

    Hi there, I sent the message to WP Foro, and here is there response. Can you please assist what we can do

    Thank you for contacting us.
    We don’t know what hook they need and what change it requires to work. If they need any hook, just let us know. We can add any hook. But the functions to show messages in certain hook should be added from their side.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Thank you for your help. I will ask our developers to check this. We will contact you within 1-2 business days.

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    We use wpforo_create_profile hook. Our developers suggest adding this code to WPForo:

    https://cleantalk-screenshots.s3.amazonaws.com/WPForo_code.png

    Could you ask WPForo support about this?

    Thread Starter shelon

    (@shelon)

    thanks, Serge, I have shared this information with WP Foro and will report back

    Thread Starter shelon

    (@shelon)

    Hi Serge, today we received the below feedback from WPForo

    “… I’m sorry, but their answer doesn’t make sense. It would be better if they contact us directly. The image they have provided is a part of wpForo code, how an insert wpForo code in the wpForo if it’s already in the wpForo core?…”

    Could you please get in contact with the developers directly and fix this together with them. Their email is [email protected] You can refer to our case. It was titled Issue WPFORO and CleanTalk.

    Plugin Support katereji

    (@katereji)

    Hi @shelon
    Thanks. I asked our developers to contact the WPForo team directly. We will reply to you in this thread as soon as possible.

    Plugin Support katereji

    (@katereji)

    Hi @shelon.
    We contacted the WPForo team. They’ve made some changes which will be available in the next WPForo release (v1.9.9).
    If you have any questions please contact us.

    Plugin Author alexandergull

    (@alexandergull)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thread Starter shelon

    (@shelon)

    Hi Alexander, sorry I missed your response.
    We will check out if it works now and get back if we need any further help.

    Thanks for your support!

    Plugin Author alexandergull

    (@alexandergull)

    Keep us posted, please.

    Be well,

Viewing 13 replies - 1 through 13 (of 13 total)
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