Message on my wordpress dashboard

  • Resolved marine44

    (@marine44)


    2 years, 10 months ago

    Hello,

    I have a message since several days (weeks ?) on my dashboard vendor, that says
    “The Flexible Shipping PRO 2.0.0 version you are currently using is severely outdated. Its further use may result in onward compatibility issues. In order to perform the update, please copy your plugin API key from My Account / API keys tab and activate it in your store. If your subscription expired and you don’t own an active one at the moment, please renew the subscription”

    But I didn’t subscribed to the PRO version of your plugin. I only download your free version on WordPress.
    Can you help please ?

    Thanks. Regards.

    Marine

    • This topic was modified 2 years, 10 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Support lusp

    (@lusp)

    Hi @marine44,

    Have you installed the Flexible Shipping PRO in your shop before? Could you please provide us with link to your store?

    Kind regards,
    Luke

    Plugin Support Marta Borówka

    (@martapaw)

    Hello @marine44,

    Also please let us know do you have a current version of our plugin?

    Best regards,
    Marta

    Thread Starter marine44

    (@marine44)

    Hello,

    No I didn’t installed the Flexible Shipping PRO. Only the free version.
    My current version is 4.11.6
    Do you need the link to my public website of the link to my wordpress dashboard ?
    Thanks. Regards.

    Marine

    Plugin Support lusp

    (@lusp)

    Hi @marine44,

    The link to your shop should be enough at this point.

    Kind regards,
    Luke

    Thread Starter marine44

    (@marine44)

    OK.

    [ redundant link removed ]

    There is a password : testpepite

    Thanks. Regards.

    Marine

    • This reply was modified 2 years, 10 months ago by Jan Dembowski.
    Plugin Support lusp

    (@lusp)

    Hi @marine44,

    Thank you for providing us with the link to your site. I’m afraid that in order to troubleshoot this issue we will need to take a closer look at the situation directly from the shop level.

    Could you please contact us via support form – https://octolize.com/support/ and we will proceed with the further steps there?

    Kind regards,
    Luke

    Plugin Support lusp

    (@lusp)

    Since there are no further inquiries concerning this case I’m marking this thread as resolved.

    Kind regards,
    Luke

Viewing 7 replies - 1 through 7 (of 7 total)
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