message “Select the Account, Property and Measurement ID to display the reports

  • Resolved led69

    (@led69)


    1 year, 3 months ago

    Hello,

    I still have the message : “Select the Account, Property and Measurement ID to display the reports from “General Options” tab.”

    However I have selected the Google account, given the access authorization (confirmed by Google mail), chosen GA4 and ID, then saved

    • This topic was modified 1 year, 3 months ago by led69.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Tarek Aziz

    (@tarekht)

    Hello @led69,

    Thank you very much for contacting us ??

    I am sorry for the inconvenience you had. The issue you mentioned above seems to be an unusual one.

    But don’t worry; we will assist you with this. To identify the root cause of the issue, we need to investigate further.

    Hence, we kindly request you to open a ticket in our support center.

    https://woolentor.com/contact/

    This way, we can provide you with an effective solution to the issue you encountered.

    Wishing you a wonderful day ahead!

    Best regards,
    Tarek Aziz

    Thread Starter led69

    (@led69)

    We do not have an account to create a support ticket.

    Reason why we create here.

    And if, you had the same problem here, a week ago “Sign in with Google not working”.

    And you made the same answer without providing a solution…

    And you put “Solved” while no solution given.

    • This reply was modified 1 year, 3 months ago by led69.
    Plugin Contributor Tarek Aziz

    (@tarekht)

    Thanks a lot for your response.

    I understand why you created this thread here. My sincere apologies for the trouble you had.

    With all due respect, the issue you have came across is quite unanticipated. That’s why it requires further investigation from our end.

    Regarding the other support thread you referred to, the user who started the thread also encountered the same issue. So, we had to request him to open a ticket as well.

    You can rest assured that we’ll help you resolve the problem for good. Considering the trouble you have gone through, we have brought some changes to our support form for your convenience ??

    Could you please create the ticket by selecting the option shown in the screenshot below:

    https://ibb.co/YpT3KWw

    This way, you won’t need an account to create a ticket.

    I hope this helps!

    Best regards,
    Tarek Aziz

    Plugin Contributor Tarek Aziz

    (@tarekht)

    Hi there,

    I hope everything is going well ??

    It’s been a long time since we heard from you. So, I just wanted to follow up on whether you have been able to fix the issue.

    I would greatly appreciate it if you could give us an update on this.

    For now, I will mark this thread as “Resolved“.

    But no worries; if you have any questions or require further assistance, you are always welcome to reach out.

    Our support team would be more than happy to help you out.

    Kindest regards,
    Tarek Aziz

Viewing 4 replies - 1 through 4 (of 4 total)
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