Message sent, but no record created or updated in Infusionsoft

jerryroxas,

Thanks for including your code with the support ticket. I believe I have located the issue, and have made an update to the plugin.

Please wait 15 minutes, and look for the update to the plugin in the Plugins tab of your WordPress dashboard.

Let me know if this update fails to resolve the issue.

Thanks,

Ryan

Ryan,

Wow, thanks for the super fast response! Ok, so I updated the plugin, and it works GREAT creating the user… except it didn’t apply the contact tag ?? I want to make sure I’m using it correctly. From the Contact Forms, I set the Contact Tag to ‘WordPress Subscriber’, and that should apply the tag to the user in Infusionsoft when it’s created, correct?

Yes, that’s the way to do it. Have you created the Contact Tag in InfusionSoft already?

Scratch that, Ryan… I changed the value in the Contact Tag, and EVERYTHING works great! Nice plugin, looking forward to seeing it enhanced with additional features as it gains traction. Thanks for everything!

Great! Glad to hear it’s working.

If you’re satisfied with the plugin (or not), feel free to rate it.

Also, if there’s specific functionality you think it’s missing that you’d like to see, I’m always open to suggestions.

Thanks!

Hey, Ryan. Sorry to bother you again, but I’m getting the following errors now:

1. Users are being created and/or updated fine.
2. Contact Tag no longer working. It was working fine when I messaged you earlier, but now its no longer working.

The only thing I did was add a checkbox. Here’s the code:

===
<p>Your First Name
[text* infusionsoft-first-name akismet:author]</p>

<p>Your Last Name
[text* infusionsoft-last-name akismet:author]</p>

<p>Member ID
[text member-id] </p>

<p>Your Email
[text* infusionsoft-email akismet:author_email] </p>

<p>Subject
[text* your-subject] </p>

<p>Your Message
[textarea* your-message] </p>

[checkbox* checkbox-684 “I agree to receive information from Premier Business Network, LLC.”]

<p>[submit “Send”]</p>
===

Please let me know if I messed something up!

Thanks,
Jerry

Hmmm, Jerry, that’s odd. I just tested your code, and it worked properly for me. If you remove the checkbox, and re-submit the form. Does it tag properly?

I figured it out. The customer tag value is case sensitive! I had it in your plugin as ‘WordPress Support’ and as ‘WordPress Support’ in Infusionsoft.

I matched them up, and problem solved!

Thanks!

Gotcha! Perhaps I should make a note of case-sensitivity in the documentation. Thanks again.

No problem, great plugin! Have a wonderful day!