'Message Sent' message not showing

  • Hello!

    I have Contact form 7 installed here:

    https://wonderfulkitchens.com.au/sydney-kitchens/

    All of the normal messages show up (validation errors, captcha errors, etc…), but ‘Your message was sent successfully. Thanks.’ never shows up – which is leaving site visitors confused as to whether they’ve sent the message or not.

    When I inspect the element where the message should be appearing, it is set to ‘display: none;’ and there is no text where a message should be.

    All messages are being sent and received just fine.

    Thanks for your help – let me know if you need any other info.

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 4 replies - 1 through 4 (of 4 total)

  • This is most likely due to a JavaScript conflict with either your current WordPress theme or one of the other plugins you are using – see Contact Form 7 Email Issues – there is a link there that covers JavaScript Conflicts.

    RE: When I inspect the element where the message should be appearing, it is set to ‘display: none;’ and there is no text where a message should be.

    ??This is normal – the CF7 plugin changes this to display via it’s Javascript at the appropriate time.

    Step by step approach to finding JavaScript Conflicts

    1. Switch temporarily to a WordPress default theme (Twenty Eleven etc.) and see if the problem goes away.

    If it does, you’ve most likely got a JavaScript conflict with your current WordPress theme.

    If switching to default theme doesn’t help it could be one of the plugins you are using that is causing the problem.

    2. Disable all plugins other than Contact Form 7

    If doing that solves the problem, you can then add back each item – one by one, until you find the real cause of the problem.

    You will need to disable, temporarily, ALL JavaScript, other than that from CF7, including anything in your theme (switch temporarily to a default theme), to get to the source of the problem.

    Thread Starter eddadee

    (@eddadee)

    Hi!

    Thanks for the response.

    I tested by disabling all plugins except Contact Form 7 and Really Simple Captcha – they were the only 2 running. Still no ‘Message Sent’ message, but all other messages are showing up fine.

    Then, I tested by activating the ‘twentyfifteen’ theme – again, no ‘Message Sent’ message – all other messages appearing fine.

    Please help…!

    Thank you!

    I am having the same problem and these solutions are not working. I tried to edit the Java Script, and could get it to display the message sent box, but then I’d refresh the page and my edits were lost.

    @eddadee – Suggest you run a JavaScript trace in Firebug to see where the JavaScript stops responding – see https://getfirebug.com/logging

Viewing 4 replies - 1 through 4 (of 4 total)
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