Messages not being delivered to some addresses

  • Resolved morlo

    (@morlo)


    3 years, 11 months ago

    Hi,

    there’s a problem with forwarding order confirmation to the client’s email.

    After writing with Google assistance they gave me following instruction:
    “You just need to tell them that you re using SMTP and you need to add their IP address for your SPF records in Google Workspace
    They will let you know because this is a common issue and they will already know that you need to add the IP address on your SPF records”

    I hope you can help.

    Thank you in advance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author Noor Alam

    (@naa986)

    @morlo, An SPF (Sender Policy Framework) record is a type of TXT record in your DNS zone file. SPF records help identify which mail servers are permitted to send email on behalf of your domain. It is not something you can customize with this plugin.

    Please contact your domain registrar. They will be able to help with it.

Viewing 1 replies (of 1 total)
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