Messages not coming through in email

Do you get any response message after you submit the form?

Hi Takayuki,

I am getting a response message after the submit is fired. However in the email that is sent after the form is submitted this is what is seen. The “Letter” field should show “Test Message 2”.

**NOTE: I have redacted my email address from this post. However it does populate correctly.

Name: Monday Test
Phone: 7655551234
Email:
Letter: [file-letter]
CV & Documents:`

Which response message do you get?

I receive a Thank You message on the site.

Application Form Thank You
Thank you for your interest in Cardinal Heating & Air. We have received your request and will be in touch shortly to set up a convenient time. We look forward to serving you.

and a Thank You email:

Hi TEST,

Thank you for contacting Cardinal Heating & Air. We appreciate your interest in our company!

We are reviewing your request for information and will get back to you very soon.

We look forward to connecting with you!

However the email sent to the business is the following:

Name: Monday Test
Phone: 7655551234
Email:
Letter: [file-letter]
CV & Documents:`

See Setting up mail

What email settings do you have in the Mail tab panel?

To protect personal data, hiding email addresses in the settings or replacing them with dummy addresses is strongly advised. You can also include screenshots.

I believe I have everything setup correctly.
Here is a link to the screenshot of the mail tab panel.

View post on imgur.com

I have made some changes to the message tag and the issue is resolved. Thanks for your help.