Messenger plugin not displaying

  • Resolved werwolf94

    (@werwolf94)


    4 years ago

    Hey!

    I’m a begginer, be patient ?? I’m working on a site and a critical part would be the messenger plugin, but I can’t make it work… I tried every method that i found online, but nothing helps… Tried to reinstall it, but nothing.

    You probably won’t see much from the site, it’s in maintenence mode right now.

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author Facebook

    (@facebook)

    Hi @werwolf94,

    I’ve taken a look at your website, but it doesn’t seem like the code has been deployed on there. Can I ask you to go through the setup process one more time?

    Thanks,

    Facebook Team

    Thread Starter werwolf94

    (@werwolf94)

    Hey! Thanks for the fast response!
    I went trough the setup again. No change

    Plugin Author Facebook

    (@facebook)

    Thanks for confirming.

    Just want to check – are you sure you’ve provided the right URL here for the WordPress installation into which you’re trying to install it? It looks like a holding page, and it doesn’t seem to have the plugin code at all…

    Facebook Team

    Thread Starter werwolf94

    (@werwolf94)

    Pretty sure its the right url. Maybe I unlock the maintenence mode, so you can see more. I checked the source and i see traces of facebook related stuff. I unlock the page for 20 minutes from posting

    Plugin Author Facebook

    (@facebook)

    Thanks! I was able to see the whole page, including the plugin code.

    It looks like the Facebook Page you have connected the plugin to is unpublished, or has some other restriction applied (maybe age, or location). In order for the plugin to be available to all visitors, you will need to publish your FB Page (if it’s currently unpublished), and remove any restrictions. Otherwise it may only show for a portion of your audience.

    You can control this configuration via the Page settings on Facebook.

    Hope this helps!

    Facebook Team

    Thread Starter werwolf94

    (@werwolf94)

    The page is published, neither age nor country restriction… We made a demo website earlyer with a demo page and its worked there flawlessly. Im kind of stuck here.

    Thread Starter werwolf94

    (@werwolf94)

    Ohh it seems like its working now. Can you confirm please?

    Plugin Author Facebook

    (@facebook)

    Yes – can see it now! Looks like it’s working fine. I can also load the Facebook Page now, so whatever change you made to its restrictions did the trick ????

    Glad we could solve this. All the best,

    Facebook Team

    Thread Starter werwolf94

    (@werwolf94)

    Thanks for the help!

Viewing 9 replies - 1 through 9 (of 9 total)
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