Meta Reporting Double Conversion for Purchase Event

Hello,

We are sorry you are having issues with the plugin.

You can try using the?Pixel Helper Chrome extension?to troubleshoot the duplicate events (i.e. check if the pixel is being added twice).?

Cache can be quite stubborn, so it is possible the original pixel logic you added in the header.php file is still persistent on some pages.

If so, please try clearing the cache through your server settings or a plugin. If this doesn’t resolve the issue, please please share the?system status report, to help us investigate the issue further.

Kind regards,
Marija

Hey, I have tried with test purchases multiple times, there is only a single purchase event firing on purchase completion as seen in the Pixel Helper Chrome Extension. Also, I have cleared cache a lot of times, after doing this, still the issue persist.

Here is the system report

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Active Plugins (8)<br><br>Payment Gateway Based Fees and Discounts for WooCommerce: by Tyche Softwares – 2.15.0<br>Facebook for WooCommerce: by Facebook – 3.3.1<br>1 Razorpay: Signup for FREE PG: by Team Razorpay – 4.6.9<br>Variation Swatches for WooCommerce: by Emran Ahmed – 2.1.3<br>WooCommerce: by Automattic – 9.4.0 (update to version 9.5.2 is available)<br>Yoast SEO: by Team Yoast – 24.2<br>WP Fastest Cache: by Emre Vona – 1.3.3<br>WPS Hide Login: by WPServeur<br>NicolasKulka<br>wpformation – 1.9.17.1 Inactive Plugins (0) Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: INR (?)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 174 KB WC Pages<br><br>Shop base: #93 - /shop/<br>Cart: #94 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #95 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #96 - /my-account/<br>Terms and conditions: ? 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Templates<br><br>Overrides: – Admin<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? 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Hello,

As far as I can tell the Pixel events seem to be firing properly, but while reviewing your System report I noticed that you are using the WP Fastest Cache plugin.

Could you please try disabling it and re-testing the events?

If that doesn’t work, please check if you have anything in the error log and forward it to us.

Kind Regards,
Marija

Hello,

We just wanted to follow up and check if the issue has been resolved, or you need any further assistance?

If the issue is still there, please try disabling the WP Fastest Cache plugin and re-testing the events, and forward the?error log if the issue persists.

Kind regards,
Marija

Hello,

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach out again, should you have any issues with the plugin.

Kind regards,
Marija