Meta shop showing logo rather than product photo for each listing

Hello,

We are sorry to hear you are having issues with the plugin. Do you mind sharing the system report so that we can look into the issue further?

Kind regards,
Marija

<br>### WordPress Environment ###<br><br>WordPress address (URL): https://kaakaababy.com.au<br>Site address (URL): https://kaakaababy.com.au<br>WC Version: 9.4.2<br>Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site.<br>Action Scheduler Version: ? 3.8.2<br>Log Directory Writable: ?<br>WP Version: 6.7.1<br>WP Multisite: –<br>WP Memory Limit: 512 MB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: en_US<br>External object cache: –<br><br>### Server Environment ###<br><br>Server Info: LiteSpeed<br>PHP Version: 8.1.28<br>PHP Post Max Size: 8 MB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w<br><br>SUHOSIN Installed: –<br>MySQL Version: 8.0.36-cll-lve<br>Max Upload Size: 2 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ? Your server does not have the SoapClient class enabled - some gateway plugins which use SOAP may not work as expected.<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ? Your server does not support the mbstring functions - this is required for better character encoding. Some fallbacks will be used instead for it.<br>Remote Post: ?<br>Remote Get: ?<br><br>### Database ###<br><br>WC Database Version: 9.4.2<br>WC Database Prefix: wp9n_<br>Total Database Size: 28.06MB<br>Database Data Size: 21.33MB<br>Database Index Size: 6.73MB<br>wp9n_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp9n_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_woocommerce_order_itemmeta: Data: 0.17MB + Index: 0.22MB + Engine InnoDB<br>wp9n_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp9n_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_actionscheduler_actions: Data: 4.02MB + Index: 1.48MB + Engine InnoDB<br>wp9n_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_actionscheduler_logs: Data: 2.02MB + Index: 0.64MB + Engine InnoDB<br>wp9n_aioseo_blc_cache: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_aioseo_blc_link_status: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_aioseo_blc_links: Data: 0.09MB + Index: 0.03MB + Engine InnoDB<br>wp9n_aioseo_blc_notifications: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp9n_aioseo_blc_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_aioseo_cache: Data: 0.14MB + Index: 0.03MB + Engine InnoDB<br>wp9n_aioseo_crawl_cleanup_blocked_args: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_aioseo_crawl_cleanup_logs: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_aioseo_notifications: Data: 0.08MB + Index: 0.06MB + Engine InnoDB<br>wp9n_aioseo_posts: Data: 0.14MB + Index: 0.02MB + Engine InnoDB<br>wp9n_aioseo_writing_assistant_keywords: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_aioseo_writing_assistant_posts: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_asnp_wepb_simple_bundle_items: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_comments: Data: 0.13MB + Index: 0.09MB + Engine InnoDB<br>wp9n_cr_local_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_cr_reminders_log: Data: 0.02MB + Index: 0.08MB + Engine InnoDB<br>wp9n_gla_attribute_mapping_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_gla_budget_recommendations: Data: 0.19MB + Index: 0.14MB + Engine InnoDB<br>wp9n_gla_merchant_issues: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_gla_shipping_rates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_gla_shipping_times: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_glsr_assigned_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_glsr_assigned_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Engine InnoDB<br>wp9n_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_mailerlite_checkouts: Data: 0.05MB + Index: 0.00MB + Engine InnoDB<br>wp9n_mailerlite_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_ml_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_mystickymenu_contact_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_options: Data: 6.09MB + Index: 0.25MB + Engine InnoDB<br>wp9n_parcelpanel_courier: Data: 0.25MB + Index: 0.00MB + Engine InnoDB<br>wp9n_parcelpanel_location: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_parcelpanel_tracking: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp9n_parcelpanel_tracking_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp9n_postmeta: Data: 0.33MB + Index: 0.20MB + Engine InnoDB<br>wp9n_posts: Data: 2.25MB + Index: 0.09MB + Engine InnoDB<br>wp9n_slicewp_affiliate_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_slicewp_affiliates: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_collection_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_slicewp_collection_object_relationships: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_slicewp_collections: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_commission_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_slicewp_commissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_customer_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_slicewp_customers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_payment_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_slicewp_payments: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_payout_meta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_slicewp_payouts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_slicewp_visits: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_tm_taskmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_tm_tasks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_userfeedback_survey_responses: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_userfeedback_surveys: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_usermeta: Data: 1.52MB + Index: 0.56MB + Engine InnoDB<br>wp9n_users: Data: 0.11MB + Index: 0.05MB + Engine InnoDB<br>wp9n_wc_admin_note_actions: Data: 0.06MB + Index: 0.02MB + Engine InnoDB<br>wp9n_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_wc_order_addresses: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>wp9n_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_wc_order_product_lookup: Data: 0.05MB + Index: 0.06MB + Engine InnoDB<br>wp9n_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp9n_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB<br>wp9n_wc_orders: Data: 0.08MB + Index: 0.11MB + Engine InnoDB<br>wp9n_wc_orders_meta: Data: 0.31MB + Index: 0.53MB + Engine InnoDB<br>wp9n_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_wc_product_meta_lookup: Data: 0.02MB + Index: 0.11MB + Engine InnoDB<br>wp9n_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB<br>wp9n_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wfpklist_template_data: Data: 0.09MB + Index: 0.00MB + Engine InnoDB<br>wp9n_woo_shippment_provider: Data: 0.14MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wpfm_backup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wpforms_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Engine InnoDB<br>wp9n_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Engine InnoDB<br>wp9n_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wpmailsmtp_debug_events: Data: 0.11MB + Index: 0.00MB + Engine InnoDB<br>wp9n_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB<br><br>### Post Type Counts ###<br><br>attachment: 81<br>custom_css: 2<br>gp_elements: 8<br>nav_menu_item: 7<br>page: 19<br>post: 2<br>product: 19<br>product_variation: 7<br>revision: 91<br>seedprod: 1<br>shop_coupon: 25<br>shop_order_placehold: 135<br>wapf_product: 1<br>wp_font_face: 33<br>wp_font_family: 12<br>wp_global_styles: 3<br>wp_navigation: 2<br>wp_template: 3<br>wp_template_part: 3<br>wpforms: 1<br><br>### Security ###<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ?<br><br>### Active Plugins (33) ###<br><br>Advanced Product Fields for WooCommerce: by StudioWombat – 1.6.12<br>All in One SEO: by All in One SEO Team – 4.7.5.1<br>Broken Link Checker by AIOSEO: by All in One SEO Team – 1.2.2<br>Customer Reviews for WooCommerce PRO: by CusRev – 1.11.1<br>Customer Reviews for WooCommerce: by CusRev – 5.63.1<br>Easy Product Bundles Pro for WooCommerce: by Product Bundles Team – 5.4.0<br>Easy Product Bundles for WooCommerce: by Product Bundles Team – 5.5.0<br>Facebook for WooCommerce: by Facebook – 3.3.0<br>GenerateBlocks: by Tom Usborne – 1.9.1<br>Goaffpro Affiliate Marketing: by Goaffpro – 2.7.9<br>Google Analytics for WordPress by MonsterInsights: by MonsterInsights – 9.2.2<br>Google for WooCommerce: by WooCommerce – 2.8.7<br>GP Premium: by Tom Usborne – 2.5.0<br>Social Feed Gallery: by QuadLayers – 4.5.9<br>My Sticky Bar: by Premio – 2.7.7<br>Meta pixel for WordPress: by Facebook – 4.0.1<br>MailerLite - Signup forms (official): by MailerLite – 1.7.13<br>Pinterest for WooCommerce: by WooCommerce – 1.4.12<br>TikTok: by TikTok – 1.2.10<br>UpdraftPlus - Backup/Restore: by TeamUpdraft<br>DavidAnderson – 1.24.11<br><br>UserFeedback Lite: by UserFeedback Team – 1.2.0<br>Advanced Shipment Tracking for WooCommerce: by zorem – 3.7.2<br>MailerLite - WooCommerce integration: by MailerLite – 2.1.25<br>WPC Product Bundles for WooCommerce: by WPClever – 8.1.4<br>Gift Wrapper: by Gift Wrapper – 6.2.2<br>Pixel Manager for WooCommerce: by SweetCode – 1.45.0<br>WooPayments: by WooCommerce – 8.5.0<br>WooCommerce PayPal Payments: by WooCommerce – 2.9.4<br>PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.0<br>WooCommerce Shipping & Tax: by WooCommerce – 2.8.3<br>WooCommerce: by Automattic – 9.4.2<br>WP Mail SMTP: by WP Mail SMTP – 4.2.0<br>WP-Optimize - Clean, Compress, Cache: by TeamUpdraft<br>DavidAnderson – 3.7.1<br><br><br>### Inactive Plugins (1) ###<br><br>SliceWP: by SliceWP – 1.1.23<br><br>### Dropin Plugins () ###<br><br>advanced-cache.php: advanced-cache.php<br><br>### Settings ###<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: AUD ($)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: easy_product_bundle (easy_product_bundle)<br>external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br>woosb (woosb)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: –<br><br>### Logging ###<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 days<br>Level threshold: –<br>Log directory size: 53 MB<br><br>### WC Pages ###<br><br>Shop base: #3582 - /shop/<br>Cart: #3583 - /cart/ - Contains the [woocommerce_cart] shortcode<br>Checkout: #3584 - /checkout/ - Contains the [woocommerce_checkout] shortcode<br>My account: #3585 - /my-account/<br>Terms and conditions: ? Page not set<br><br>### Theme ###<br><br>Name: GeneratePress<br>Version: 3.5.1<br>Author URL: https://tomusborne.com<br>Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme<br>WooCommerce Support: ?<br><br>### Templates ###<br><br>Overrides: –<br><br>### WooPayments ###<br><br>Version: 8.5.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 232566115<br>Account ID: acct_1PBUjqFxWwA7IgfR<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Disabled<br>Auth and Capture: Enabled<br>Documents: Disabled<br>Logging: Enabled<br><br>### WooCommerce PayPal Payments ###<br><br>Onboarded: ?<br>Shop country code: AU<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: ?<br>Webhook status: ?<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled<br>PayPal Shipping Callback: –<br>Apple Pay: –<br>Google Pay: –<br>Fastlane: –<br><br>### Admin ###<br><br>Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customize-store<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>pattern-toolkit-full-composability<br>product-custom-fields<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>printful<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page<br>launch-your-store<br><br>Disabled Features: product-data-views<br>experimental-blocks<br>minified-js<br>product-pre-publish-modal<br>settings<br>async-product-editor-category-field<br>product-editor-template-system<br>blueprint<br>reactify-classic-payments-settings<br>use-wp-horizon<br><br>Daily Cron: ? Next scheduled: 2024-11-25 12:41:14 +10:00<br>Options: ?<br>Notes: 97<br>Onboarding: completed<br><br>### Action Scheduler ###<br><br>Canceled: 11<br>Oldest: 2024-10-29 21:45:48 +1000<br>Newest: 2024-11-23 22:56:26 +1000<br><br>Complete: 4,026<br>Oldest: 2024-10-25 22:14:27 +1000<br>Newest: 2024-11-25 21:56:49 +1000<br><br>Failed: 619<br>Oldest: 2024-04-30 22:21:38 +1000<br>Newest: 2024-11-21 21:18:25 +1000<br><br>Pending: 22<br>Oldest: 2024-11-25 21:54:34 +1000<br>Newest: 2024-12-16 15:45:28 +1000<br><br><br>### Status report information ###<br><br>Generated at: 2024-11-25 21:57:08 +10:00<br>

Hello,

Thank you for sharing the system report. We are testing to recreate the issue and will let you know as soon as we have an update.

Kind regards,
Marija

Hello, our tests are showing consistent results with the product photos being shared to the product catalog on Facebook.

Can you confirm that the products do not have the logo uploaded to them, within the gallery?

Can you also share screenshots of the Facebook tab in your product options (like this)?

Thanks,
Marko

Hello @chochoney89

We just wanted to follow up and check if you are still having issues with the plugin? Please let us know if we can assist you further.

Kind regards,
Marija

Hello?@chochoney89

Since we haven’t heard back from you in a while, we will be marking this issue as resolved.
Please feel free to reach out again, should you have any issues with the plugin.

Kind regards,
Marija