Meta Slider stopped sliding

Hi @elibrarian27,

Can you indicate which slideshow isn’t working properly? I can see the one in the center is working.

I too facing an issue with Meta Slider. I think after the latest update. Browser hangs when using in WP-admin.

The one right there on the landing page for everythingautism.org. It is not scrolling any more, on some browsers the image is duplicating/overlapping, and the circle coins are appearing now as squares. I have moved to another theme and the problem follows. Can you please have a look? The site was was hacked recently. GoDaddy says it is clean but the scroller is not back to normal. I can send login credentials if you like. . .

As I mentioned above, my site hacked by malware, but after it was cleaned by GoDaddy, I do not know how to restore Meta slider, which still seems to not be functioning as it did before the attack. I don’t know if the cause is residual virus or if the virus (or removal) caused slider code to change. Here are the log files so you can see the extent of the damage:

CLEARED: Cleared malware from file: ./wp-config.php Details: php.backdoor.uploader.096.02
CLEARED: Cleared malware from file: ./wp-config.php Details: php.backdoor.uploader.096.05
CLEARED: Cleared malware from file: ./wp-config.php Details: php.backdoor.uploader.096.06
CLEARED: Cleared malware from file: wp-content/plugins/akismet/views/view.php Details: php.backdoor.filesman.053
CLEARED: Cleared malware from file: wp-content/plugins/event-organiser-fes/range.php Details: php.backdoor.uploader.107
CLEARED: Cleared malware from file: ./gd-config-sample.php Details: htaccess.spam-seo.wp-core.001
CLEARED: Cleared malware from file: ./.htaccess Details: htaccess.spam-seo.wp-core.001
CLEARED: Cleared malware from file: wp-content/uploads/2017/03/4f6781038f6f602f77b116528937b293.jpg Details: image.html_code.001
CLEARED: Cleared malware from database (manual review): wp_t0f4dm1513_comments.comment_content, comment_ID = 6272. Details: injected.spam-seo_pharmacy-online.030
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19232. Details: injected.spam-seo_levitra.001
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19154. Details: injected.spam-seo_link.007
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19199. Details: injected.spam-seo_levitra.001
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19199. Details: injected.spam-seo_tadafil.005
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19034. Details: injected.spam-seo_pharmacy-online.042
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19157. Details: injected.spam-seo_pharmacy-online.042
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19238. Details: injected.spam-seo_pharmacy-online.050
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19202. Details: injected.spam-seo_pharmacy-online.050
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19055. Details: injected.spam-seo_pharmacy-online.042
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19247. Details: injected.spam-seo_cheap-buys.126
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19139. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19034. Details: injected.spam-seo_pharmacy-online.099
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19157. Details: injected.spam-seo_pharmacy-online.108
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19076. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19097. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_commentmeta.meta_value, meta_id = 19022. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6301. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6298. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6297. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6306. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6293. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6337. Details: injected.spam-seo_levitra.001
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6348. Details: injected.spam-seo_levitra.001
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6316. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6314. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6295. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6313. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6305. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6322. Details: injected.spam-seo_link.007
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6302. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6310. Details: injected.spam-seo_antibiotics.009
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6337. Details: injected.spam-seo_tadafil.005
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6338. Details: injected.spam-seo_pharmacy-online.050
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6350. Details: injected.spam-seo_pharmacy-online.050
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6323. Details: injected.spam-seo_pharmacy-online.042
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6282. Details: injected.spam-seo_pharmacy-online.042
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6289. Details: injected.spam-seo_pharmacy-online.042
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6353. Details: injected.spam-seo_cheap-buys.126
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6296. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6317. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6303. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6323. Details: injected.spam-seo_pharmacy-online.108
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6278. Details: injected.spam-seo_pharmacy-online.112
CLEARED: Cleared malware from database: wp_t0f4dm1513_comments.comment_content, comment_ID = 6282. Details: injected.spam-seo_pharmacy-online.099

Any recommendations? To get my slider back? Thank you!

Hi @elibrarian27,

I don’t believe the issue with GoDaddy is relevant here. Additionally, the slideshow moves fine when I switch slides by clicking the squares? I can’t see anything wrong…

Can you tell me which browser you are using that has an issue?

Is the issue it wont start automatically? If so can you check if autoplay is enabled?

Can you switch to FlexSlider and check if things improve?

@aands – you should open your own issue so that I can help debug without trying to hold multiple conversations in one place.

Yes, there used to be coins or circles at the bottom, and it would scroll through them automatically. It is Metaslider’s coin slider. You shouldn’t have to click the squares at all to get the slides to advance. It wasn’t like this before. I feel so stuck! Do I start over with a new slider? I tried deactivating and reactivating Metaslider and moving to another theme; the slider is an essential part of the site.

I think I got it! Autoplay was unchecked. But how could that have even happened? I haven’t logged into the site or done anything in over a year to it . . . I had let my plugins age, probably why I got hacked. Still getting the squares and not coins but I’m seeing light. Thank you for the response about autoplay, that made me look into advanced settings.

Thank you also for the tip about switching to the flex slider! I did that and now everything is fine.

Resolved!

Hi @elibrarian27

Great to hear it’s working now. Let me know if you have any other issues. I’ll mark this as resolved.

By the way, if you’re enjoying MetaSlider please leave us a 5-star review. They really help us out and let others find our plugin more easily. If you don’t think we deserve the 5 stars please let us know how we can improve, too. Thanks!

https://www.ads-software.com/support/plugin/ml-slider/reviews/?rate=5#new-post