MetaSlider Frozen

  • Resolved elafrance9

    (@elafrance9)


    4 months, 3 weeks ago

    Hello. I just got an email from a user of ours saying that our Metasliders aren’t letting them click the arrow to continue with the content in the slide. So I went in to see, and only the first slide is showing, and when I try to click the arrows it just seems frozen and won’t do anything. However, when I go into the dashboard they all work fine. I have not had this problem before, but now all of a sudden I do?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Steve Burge

    (@stevejburge)

    Hi @elafrance9

    Thanks for using MetaSlider. We’ll be happy to help. Can you try the steps in this troubleshooting guide, please? https://www.metaslider.com/docs/troubleshooting/. In particular, look at Step 5 to see if you have any cache plugins.

    Thread Starter elafrance9

    (@elafrance9)

    I looked at everything, but still no luck. I have not added any new plug-ins or security features and have clear cache whenever I could. But still only 1 metaslider per page works, and the others that follow are just frozen on the first screen.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @elafrance9. If you’ve looked at everything, please give a quick overview of your findings:

    • Step 1: it happens with all slides
    • Step 2: it happens with all slideshows
    • Step 3: did you try this?
    • Step 4: are you using a Legacy option?
    • etc
    Thread Starter elafrance9

    (@elafrance9)

    Well what’s weird is the very first slideshows on every page is fine. It is not frozen and moves when I click the arrows. However, any other slides on the page, other than the one that works, is frozen and does not respond when I click the arrows. I cleared the cache on the page/whole website and it still didn’t work. Even when I switch lets just say the 4th slideshow to be put at the top of the page to replace the first slideshow, it works. but then the others (including the one it replaced) on the page don’t. This is also a pretty recent problem as this was perfectly fine last week/weeks before.

    Plugin Author Steve Burge

    (@stevejburge)

    Hi @elafrance9. Our advice on this is clear. Please try following the troubleshooting steps and tell us the results.

    For example, Step 5 asks, “Does it help to disable optimization or security plugins?”

    Plugin Author Steve Burge

    (@stevejburge)

    Thanks for using MetaSlider. We’ve not heard from you in over a week so are closing this ticket for now. Please follow up if this remains an issue.

Viewing 6 replies - 1 through 6 (of 6 total)
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