Migrated to a new hosting now invoices are gargled

  • Resolved scottjprior

    (@scottjprior)


    2 years, 3 months ago

    Hi, I recently migrated my site over to a new hosting provider (kinsta). After the move, all my invoices are garbled. It only shows a crazy wide font, overlapping texts, no pictures, it is kind of a mess… Not even sure where to start, any help?

    Scott

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Yordan Soares

    (@yordansoares)

    Hi @scottjprior,

    Please go to?WooCommerce > PDF Invoices > Status tab, and click on the Reinstall fonts?button. Then, try to open an invoice and check if
    it’s generated correctly.

    Thread Starter scottjprior

    (@scottjprior)

    Thanks, that got me 90% there. For some reason the thumbnail is not displaying in the invoice still. At least it is usable now, but if you have any suggestions on how to troubleshoot the thumbnail that would be great, thanks

    Plugin Contributor Yordan Soares

    (@yordansoares)

    By default, our free main plugin doesn’t display the product’s thumbnails. Are you using our Premium Templates extension, or a custom template, to do it?

    Thread Starter scottjprior

    (@scottjprior)

    I am using the premium templates

    Premium templates for the WooCommerce PDF Invoices & Packing Slips extension

    Version 2.9.6 | By Ewout Fernhout | Visit plugin site

    Thread Starter scottjprior

    (@scottjprior)

    Nevermind, I clicked “setup wizard” and went through that option, and it must of reset something, because now the thumbnail shows up. Go figure. Thanks for the support and great plugin.

    Plugin Contributor Yordan Soares

    (@yordansoares)

    Great! It’s likely that you had selected Simple instead Simple Premium template: The Simple template has limited compatibility with the customizer.

    By the way, since www.ads-software.com doesn’t allow answering questions related with paid plugins here, please contact us by [email protected] if you need any extra help with Premium Templates!

Viewing 6 replies - 1 through 6 (of 6 total)
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