Migrator process stuck at “Transfer started. Creating archives of files…”

Hello @va-cape,

It seems that the archive our plugin is trying to create is too large or there are too many files on your site. Either of the above will cause the archive generation process to exceed the server limits and timeout. The exact reason, however, can be checked in the server’s error logs.

Hello @delyandelov
The full setup size is 1.29 GB –is that too big for the plugin to archive and migrate?

We cannot determine the exact reason behind the failure. I would recommend you to check if the file and directories’ permissions are correctly set, depending on the remote service’s requirements. Also, you can check with the support team of that service if there are any descriptive errors logged on their end.

I have also noticed that there was an error related to the getsite() PHP function used by our plugin to determine the storage occupied by the application. The function is not modified and you can review and test it as explained below.
https://www.php.net/manual/en/splfileinfo.getsize.php

Best Regards,
Dimitar

Thank you @demiro
I am uploading a backup to SG instead.
Regards, Michele

I believe I am stuck too. What can I look at the file system in either the source or destination site to see if it’s actually working? Any tips on diagnosing where it’s getting hung?

Hello @rockscience

It is better to open a separate forum thread and provide us details of the problem you are experiencing.

You may include the URL of your website so we can check the migrator log and see if we can assist further.

Best regards,
Georgi Ganchev