• I bought the Invoice addon (because the free version is useless). The invoice addon is missing loads of currencies (including the one I need). There is no support to talk to (understandable because it is quite late) BUT… the so called “premium addon support” (witch is actually just an online forum) is also closed – the opening hours for the forum: 9am to 5pm.
    Conclusion:
    Useless plugin.
    No client service.
    I want my money back!

Viewing 1 replies (of 1 total)
  • Plugin Author Thomas

    (@tlartaud)

    Hi,

    The invoice addon is missing loads of currencies (including the one I need)

    If you had asked, we would have helped you. It takes 1 minute to add any currency you want.

    There is no support to talk to (understandable because it is quite late)

    Yes, we are like every human and we also need to sleep ??

    the so called “premium addon support” (witch is actually just an online forum)

    What did you expect? Phone? The phone is not efficient enough to help our customers. The phone does not allow you to post image attachments, to send links, to send private messages, to copy/paste code examples, and so on… You can take a look at our response time on our forum, you’re the only one arguing this forum is useless. Sorry that it did not suit your needs, sorry that you feel everything is “useless”.

    the opening hours for the forum: 9am to 5pm

    What’s wrong with that? 9am to 5pm is 8hours per day. it’s just normal. Plus, if you’d posted a ticket at any hour, even the weekend, you would have seen that I’m still here and still answering, even if the forum is marked as “closed”. This is mostly written at the sidebar to inform our users that we live in France. So, someone living in Japan know that he should not expect to receive an answer during its daytime due to jet lag.

    I want my money back!

    You have been refunded after two hours you asked for.

    1. No RON in any list.
    2. No support from you guys. (no email, no form, co contact number) just this lame forum

    We sincerely wish you to find someone being happy to work with your rudeness ??

    Best regards.

Viewing 1 replies (of 1 total)
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