miniOrange malware scan stuck

  • Resolved arconsulting

    (@arconsulting)


    1 year, 5 months ago

    I have uninstalled this plugin. It didn’t work properly. Got stuck three times at the exact same spot: 77% complete. I had to reinstall 3 times because after hitting stop scan, the screen froze and the button dimmed but got stuck as well. I read your documentation on what to do if scan gets stuck and you advise to restart scan which is what I tried to do. Even left it over night and didn’t work. fyi – our site is big, so it does take a while; however, another malware scan plugin seems to have been able to do this job.

    • This topic was modified 1 year, 5 months ago by arconsulting.
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  • Hi @arconsulting ,

    Thank you for reaching out.

    It’s possible that a firewall or security settings might be interfering with the plugin’s functionality. To better understand the situation, could you please let us know if you are using any firewall or if there are any specific security measures in place that could potentially block the API calls from a plugin?

    To assist you further, we kindly request that you reach out to us through either the plugin support form or our website. By doing so, we will be able to investigate the exact issue and offer you the most appropriate assistance.

    Thank you,
    miniOrange Team

    Hi?@arconsulting ,

    We have not received a response from you. We are closing this ticket for now.

    If you have any further inquiries, please feel free to contact us through our support form in the plugin or on our website

    Thanks,
    miniOrange Team

Viewing 2 replies - 1 through 2 (of 2 total)
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