Minutes for Capture

Hello!

Thank you for the plugin! I will consider pro version, too, soon!

A couple questions:

#1) How many minutes does a person have before they move into “abandoned” status? For example, we only want to send a special offer email through MailChimp if they truly have left the cart page, not if they are still waiting on the cart page deciding (for example, the page is open for 20 mins on their browser because they received a work phone call, etc.)

#2) We have a page where we have 3 products for checkout and the person is able to change their product selection at checkout on the checkout page. When they change this product selection, we find that the phone number is recorded properly, however, the email and first and last name are mysteriously not recorded in this case (or they are erased – only the phone number is saved). Any ideas on this? The page is: .. again, no problem if the product is the first $199.95 product selected – in this case, all fields are captured.

Thanks again!

The page I need help with: [log in to see the link]