Misclassification as commercial site

  • Resolved midlandsmhndtp

    (@midlandsmhndtp)


    2 weeks, 3 days ago

    The website is a university affiliated site, which are non-profits.

    We meet the four criteria to be defined as non-commercial and yet have been defined as commercial. Unable to contact support due to being a non-paid site.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Chatoxz (a11n)

    (@chatoxz)

    Hi there,

    I have confirmed that your website is for non-commercial use only and, therefore, qualifies for our Free Stats plan. I have adjusted this in our records. In case you have any doubts, you can read more about the?free and commercial status?here: https://jetpack.com/support/jetpack-stats/free-or-paid/

    To use Jetpack Stats for non-commercial sites, please follow the flow on this page to certify that your site is non-commercial:

    https://wordpress.com/stats/purchase

    1. Check the boxes that apply to your site, which make it non-commercial
    2. You will be given the opportunity to make a contribution toward the service if you would like. Any contribution is greatly appreciated!

    Let us know if you have other questions or if there’s anything else we can do to help! 

    Warm regards,

Viewing 1 replies (of 1 total)
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