Mismatch product id in feed

Hi there,

Thanks for contacting us here at Woo.com!

I haven’t fully understood your question – Could you tell me a bit more about the issue that you’re having?

Could you please provide us with a screenshot so that we can see what you are describing?

If you don’t already have a screenshot service installed, here are a few free options:

• https://snipboard.io
• https://getcloudapp.com/
• https://awesomescreenshot.com/

There is also a walkthrough guide here: https://wordpress.com/support/make-a-screenshot/

Finally,

Could you share a copy of your site’s System Status Report with us?

You’ll find it at the top of the page under WooCommerce > Status > Get system report > Download for support (after you scroll down a bit).

Herewith attached 3 screenshot for your reference

1st screenshot taken from Woocommerce Product where product id: 54430    https://snipboard.io/AKtZh4.jpg

2nd Screenshot is taken from Google merchant Centre Product Feed where product id : gla_54430 (your plugin used to feed products in google merchant centre)  https://snipboard.io/ad2Qpj.jpg

3rd Screenshot is taken Google Merchant Centre  https://snipboard.io/EQdK9G.jpg Business information? – Add checkout to your pro?ducts on google

in 3rd you can see link of my website string {id} 

?When we added link on 3rd screenshot then string take gla_54430 and same is mismatch with product id

If your plugin feeds correct product id as per woocommerce then this bug can be fixed. when customers click buy no button products can be added to cart and easily can make payment.

Hi there @prakash_bm,

Thanks for providing those screenshots and additional information.

The WooCommerce Google Listings & Ads plugin adds the “gla_” prefix to each ID in order to avoid conflicts with other product sources you may be using, and also to mark those products that were created via WooCommerce. More on that here:
https://woocommerce.com/document/google-listings-and-ads/faqs/#section-29

At this time, there is no way to easily remove that “gla_” prefix on the WooCommerce side. You could edit your Google products to remove this from the ID, but we do not recommend this as it can affect your search rankings and result in double-syncing of products in the future.

Google does have a way to create your own custom Checkout Link Template in which you can build your own checkout URLs with more advanced logic but design of a template like this that reworks the Google ID to match the WooCommerce ID would be outside the scope of our support.

We do have a community member who resolved this by adding custom code to his site to remove the “gla_” prefix on the WooCommerce side before syncing, but as noted above, this could affect your search rankings. In addition, code like this would not be supported by us and would be use-at-your-own-risk. However, if you wish to try that code, you can find it in this thread.

Frustrated with WooCommerce & Google Integration!

Anyone else feeling the struggle of getting WooCommerce and Google to play nicely together?

WooCommerce says adding Google Listings takes 20 minutes, but that’s not the whole story. They gloss over the need for a Google Merchant account (fine!), but then push a Google Ads account during signup (not helpful!).

The tagging and tracking instructions are all over the place! “Do this, do that…” Four days of frustration later, I’m still stuck!

Here’s the kicker: Google Support says it’s all WooCommerce’s problem, and the WooCommerce “community” points fingers back at Google.

Meanwhile, my local agency is thriving on Shopify. Makes you wonder, right?

Is anyone out there successfully using WooCommerce, Google Listings, and maybe even Google Ads? How did you get it all to work together?

Is Shopify really the better option in 2024? Let’s discuss!

P.S. Huge shoutout to that local agency for smashing it with Shopify!

Hello @longstaffemedia07,

We would like you check your issue further, so please open a new support thread to address this correctly: https://www.ads-software.com/support/plugin/google-listings-and-ads/#new-topic-0

—

Additionally @prakash_bm, there is a workaround to remove that gla_?prefix using a custom code, you can find that information here: https://woocommerce.com/document/google-listings-and-ads/faqs/#section-14

Resolved it, the plugin was reverting to a Merchant Centre not in use, no matter how many times I set it to correct account it flipped back upon close down. I deleted the google account, unlinked everything in the plugin and started again, this time it synced with the account that was entered.

thanks

Hi there @longstaffemedia07,

Thanks for the update on this thread, and glad to hear the issue is now resolved.

I’ll mark this thread as solved. Just a reminder as well that if you have additional issues in the future, it’s always best to open your own thread so we can work with you directly on your specific issue.

In the meantime, happy vending!