Mismatched Site & Home URL Broke Elementor

  • Resolved kielkreatives

    (@kielkreatives)


    5 years, 2 months ago

    On about Aug 28th a good working live WP site with Elementor began throwing too many redirect errors. I tried to work with the host but no help, they said nothing changed on their end.

    Previously the site had been working just fine with the Site URL as https://theneatnik.com

    The only fix I found to get the live site back up was the following:
    I needed to change
    Site URL: https://www.theneatnik.com
    Home URL: https://theneatnik.com

    And then I added the following to the wp-config file:
    define(‘WP_HOME’,’https://theneatnik.com’);
    define(‘WP_SITEURL’,’https://www.theneatnik.com’);

    The only problem is now Elementor is broken [can’t activate] and they say these two fields need to match. They told me to talk to the host for a fix and the host says that they won’t touch the site content.

    My current fix is to break the site and make my edits and then relink and break Elementor… crazy-making.

    Thank you!

    • This topic was modified 5 years, 2 months ago by kielkreatives. Reason: moved to correct forum
    • This topic was modified 5 years, 2 months ago by kielkreatives. Reason: clarity

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

  • Hi there! I see the site correctly at http and at https://www. – were you able to resolve this?

    Thread Starter kielkreatives

    (@kielkreatives)

    Thank you for checking in. I am trying to figure out how to get this to work. Not fixed.
    The problem is that Elementor needs it to be matching and every time I try to change to one of them if it is www. then I lose login abilities to the WP-admin if I only have http then it is on a continuous redirect loop….

    I was trying a fix from a FB group but as soon as I remove the wp-config lines I can no longer log in as well to do the next steps…

    Have you reached out to your host? You should choose one or the other, and then have the other one pointed to the preferred URL. That would allow you to set them both to match in your site dashboard.

    Thread Starter kielkreatives

    (@kielkreatives)

    The host my client has is one of the worst I have worked with. They have refused to help every step of the way. And I got the addresses to match now in an exact way that was failing before. I think the new nameservers the host set up or the account change that switched it to the www. or something like that took a crazy amount of time to propagate. So the site is working now and I can edit it. But cannot get Elementor to activate still. I am working on that with them.

    Thanks for checking back.

Viewing 4 replies - 1 through 4 (of 4 total)
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