Mismatched value (page crawl) [price]

Hello,

As to the issue of “Mismatched currency in delivery information”, it seems that it happen if a customer go to the checkout page.

We are use the woocommerce official plugin to collect payment at https://www.ads-software.com/plugins/woocommerce-paypal-payments/

On our site, we use US dollar, but Paypal support collect payment by lots of currencies. If a customer checks the price in their local currency even they do not actually purchase or checkout, this issue will happen.

The most important is that this issue only happens with the product feed by this plugin. There is no any issue if the product feeds are generated by other plugins. So, if this issue persists, it is really hard for us to use it.

Thanks

• This reply was modified 1 year, 8 months ago by alexliii.

Hello @alexliii ??

From what I gather, you are seeing the Mismatched value (page crawl) [price] message appear when Google Listings & Ads is utilized for the product feed to GMC, along with WooCommerce PayPal Payments as the payment gateway, correct?

Just to clarify, this happens with one site, or more, on your end?

To help you further, I’d like to understand more about your setup.

Could you please send me a copy of your site’s System Status? You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

Once you’ve done that, you can paste it here or into our https://Quickforget.com service and send that secret link here.

Also, could you please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error.

If so, please select View and copy and paste them into your reply here.

We await your response to better assist you.

1. Yes, the errors is shown in GMC.

2. Paypal support more than 200 countries and collect payment in lots of currency. Usually, a customer will like to pay by their local currency.

3. I only manage one site. This issue happens with the products that a customer adds to the cart, then checkout. So, obviously, the plugin synced the value of the currency on checkout page to GMC.

Please note that we set cart page, checkout page and my account page to be exclued in site map by setting “No index”, and this is quite general practice for any Woocommerce site. So, I am quite confused why this plugin synced the value of the currency on checkout page to GMC.

Overall, If possible, please exclude syncing the value of the currency on checkout page to GMC. We always use GM4 to track data on site.

The logs file:

https://quickforget.com/s/c9481df080c1290292de317a38b474a94b42adbec1dfec0a

`
### WordPress Environment ###

WordPress address (URL): https://mysite.com
Site address (URL): https://mysite.com
WC Version: 7.8.1
REST API Version: ? 7.8.1
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.6.1
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: ?
WP Memory Limit: 5 GB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: nginx/1.24.0
PHP Version: 8.2.7
PHP Post Max Size: 100 MB
PHP Time Limit: 300
PHP Max Input Vars: 20000
cURL Version: 7.81.0
OpenSSL/3.0.2

SUHOSIN Installed: –
MySQL Version: 10.6.14-MariaDB-1:10.6.14+maria~ubu2204-log
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

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wp_wpmdbglobal_blogs: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wp_wpmdbglobal_registration_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmdbglobal_signups: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wp_wpmdbglobal_site: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wp_wpmdbglobal_sitemeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wp_wpstg_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

aco_product_table: 1
attachment: 105862
br_filters_group: 3
br_product_filter: 6
br_product_tab: 5
br_tabs_location: 1
cookielawinfo: 6
ct_size_guide: 2
custom_css: 2
customize_changeset: 1
def_reg_fields: 10
elementor_library: 118
forminator_forms: 3
jet-smart-filters: 1
jt-product-table: 1
language_switcher: 4
nav_menu_item: 73
ninja-table: 2
oembed_cache: 48
page: 42
polylang_mo: 3
portfolio: 8
post: 9
postman_sent_mail: 5
product: 1285
product_variation: 6634
product-feed: 1
product-notices-cpt: 15
question_answer: 45
rank_math_schema: 4
revision: 193
shop_coupon: 16
shop_order: 668
shop_order_refund: 51
snitch: 30140
taxopress_logs: 898
tbds_draft_product: 423
team: 4
vi_wad_draft_product: 1317
viwcpf_filter_block: 4
viwcpf_filter_menu: 1
viwec_template: 16
w_default_attributes: 4
wacv_email_template: 3
wc_order_email: 1
wc_order_status: 10
wc_product_table: 1
wcpf_item: 4
wcpf_project: 1
wcsts_ticket: 25
wcsts_ticket_message: 53
wfacp_checkout: 1
wpc_product_faq: 5
wpc_product_table: 1
wpcode: 2
wpt_product_table: 1
wpwautoposterlogs: 2
wpwsapquickshare: 1
xlwcty_thankyou: 1
yith_wc_surveys: 5
yith_wcan_preset: 2
yith-wccos-ostatus: 3
yith-wcgpf-feed: 2
yith-wcgpf-template: 2
ywpi-pdf-template: 2344
ywrac_email: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (43) ###

Auto Tag Creator: by Ecreate Infotech – 1.0.2
Autoptimize: by Frank Goossens (futtta) – 3.1.8.1
Cancel order request for WooCommerce: by PI Websolution – 1.3.3.10
Classic Editor: by WordPress Contributors – 1.6.3
Code Snippets: by Code Snippets Pro – 3.4.1
GTM4WP: by Thomas Geiger – 1.16.2
Elementor: by Elementor.com – 3.14.1
Facebook Chat Plugin - Live Chat Plugin for WordPress: by Meta – 2.5
Instant Indexing: by Rank Math – 1.1.17
Forminator: by WPMU DEV – 1.24.4
Google Listings and Ads: by WooCommerce – 2.4.10
GTranslate: by Translate AI Multilingual Solutions – 3.0.3
Infinite Scroll Elementor: by Joy Chetry – 2.4.1
WPCode Lite: by WPCode – 2.0.13
Leira Letter Avatar: by Ariel – 1.3.7
Media File Renamer: Rename Files (Manual, Auto & AI) (Pro): by Jordy Meow – 5.6.4
Savoy Theme - Content Elements: by NordicMade – 1.6.4
Savoy Theme - Settings Panel: by NordicMade – 1.2.1
Rank Math SEO PRO: by Rank Math – 3.0.39
Rank Math SEO: by Rank Math – 1.0.118
Shortcode in Menus: by Gagan Deep Singh – 3.5.1
SVG Support: by Benbodhi – 2.5.5
TOP Table Of Contents: by BoomDevs – 1.3.5
Tumult Hype Animations: by  – 1.9.8
CTX Feed Pro: by WebAppick Author – 6.6.3
Variation Swatches for WooCommerce - Pro: by Emran Ahmed – 2.0.23
Variation Swatches for WooCommerce: by Emran Ahmed – 2.0.23
WooCommerce Abandoned Cart Recovery Premium: by VillaTheme – 1.0.11
ALD - Aliexpress Dropshipping and Fulfillment for WooCommerce: by VillaTheme(villatheme.com) – 1.1.11
WooCommerce Email Template Customizer Premium: by VillaTheme – 1.1.20
WooCommerce Free Shipping Bar Premium: by VillaTheme – 1.1.17
WooCommerce Orders Tracking Premium: by VillaTheme – 1.1.7
WooCommerce PayPal Payments: by WooCommerce – 2.1.0
PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.5.6
WooCommerce Photo Reviews Premium: by VillaTheme – 1.3.10
WooCommerce Support Ticket System: by Lagudi Domenico – 16.7
WooCommerce: by Automattic – 7.8.1 (update to version 7.8.2 is available)
YITH WooCommerce Custom Order Status Premium: by YITH – 1.24.0
WP Offload Media: by Delicious Brains – 3.2.2
Simple Cloudflare Turnstile: by Elliot Sowersby
RelyWP – 1.21.3

WP Mail SMTP Pro: by WP Mail SMTP – 3.8.1
Nginx Helper: by rtCamp – 2.2.3



### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-filtered (exclude-from-filtered)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Shop base: #769 - /shop/
Cart: #770 - /cart/
Checkout: #771 - /checkout/
My account: #772 - /my-account/


### Theme ###

Name: Savoy Child
Version: 1.0
Author URL: https://www.nordicmade.com
Child Theme: ?
Parent Theme Name: Savoy
Parent Theme Version: 2.8.2
Parent Theme Author URL: https://www.nordicmade.com
WooCommerce Support: ?

### Templates ###

Overrides: savoy/woocommerce/archive-product.php
savoy/woocommerce/cart/cart-empty.php
savoy/woocommerce/cart/cart-item-data.php
savoy/woocommerce/cart/cart-shipping.php
savoy/woocommerce/cart/cart-totals.php
savoy/woocommerce/cart/cart.php
savoy/woocommerce/cart/cross-sells.php
savoy/woocommerce/cart/mini-cart.php
savoy/woocommerce/cart/proceed-to-checkout-button.php
savoy/woocommerce/cart/shipping-calculator.php
savoy/woocommerce/checkout/cart-errors.php
savoy/woocommerce/checkout/form-billing.php
savoy/woocommerce/checkout/form-checkout.php
savoy/woocommerce/checkout/form-coupon.php
savoy/woocommerce/checkout/form-login.php
savoy/woocommerce/checkout/form-pay.php
savoy/woocommerce/checkout/form-shipping.php
savoy/woocommerce/checkout/payment-method.php
savoy/woocommerce/checkout/payment.php
savoy/woocommerce/checkout/review-order.php
savoy/woocommerce/checkout/terms.php
savoy/woocommerce/checkout/thankyou.php
savoy/woocommerce/content-product.php
savoy/woocommerce/content-single-product.php
savoy/woocommerce/content-widget-price-filter.php
savoy/woocommerce/content-widget-product.php
savoy/woocommerce/content-widget-reviews.php
savoy/woocommerce/global/breadcrumb.php
savoy/woocommerce/global/form-login.php
savoy/woocommerce/global/quantity-input.php
savoy/woocommerce/global/sidebar.php
savoy/woocommerce/global/wrapper-end.php
savoy/woocommerce/global/wrapper-start.php
savoy/woocommerce/loop/add-to-cart.php
savoy/woocommerce/loop/loop-end.php
savoy/woocommerce/loop/loop-start.php
savoy/woocommerce/loop/no-products-found.php
savoy/woocommerce/loop/pagination.php
savoy/woocommerce/loop/price.php
savoy/woocommerce/loop/rating.php
savoy/woocommerce/loop/sale-flash.php
savoy/woocommerce/myaccount/dashboard.php
savoy/woocommerce/myaccount/downloads.php
savoy/woocommerce/myaccount/form-add-payment-method.php
savoy/woocommerce/myaccount/form-edit-account.php
savoy/woocommerce/myaccount/form-edit-address.php
savoy/woocommerce/myaccount/form-login.php
savoy/woocommerce/myaccount/form-lost-password.php
savoy/woocommerce/myaccount/form-reset-password.php
savoy/woocommerce/myaccount/lost-password-confirmation.php
savoy/woocommerce/myaccount/my-account.php
savoy/woocommerce/myaccount/my-address.php
savoy/woocommerce/myaccount/navigation.php
savoy/woocommerce/myaccount/orders.php
savoy/woocommerce/myaccount/payment-methods.php
savoy/woocommerce/myaccount/view-order.php
savoy/woocommerce/notices/error.php
savoy/woocommerce/notices/notice.php
savoy/woocommerce/notices/success.php
savoy/woocommerce/order/form-tracking.php
savoy/woocommerce/order/order-again.php
savoy/woocommerce/order/order-details-customer.php
savoy/woocommerce/order/order-details-item.php
savoy/woocommerce/order/order-details.php
savoy/woocommerce/order/tracking.php
savoy/woocommerce/product-searchform.php
savoy/woocommerce/single-product/add-to-cart/external.php
savoy/woocommerce/single-product/add-to-cart/grouped.php
savoy/woocommerce/single-product/add-to-cart/simple.php
savoy/woocommerce/single-product/add-to-cart/variable.php
savoy/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php
savoy/woocommerce/single-product/add-to-cart/variation.php
savoy/woocommerce/single-product/meta.php
savoy/woocommerce/single-product/photoswipe.php
savoy/woocommerce/single-product/price.php
savoy/woocommerce/single-product/product-attributes.php
savoy/woocommerce/single-product/product-image.php
savoy/woocommerce/single-product/product-thumbnails.php
savoy/woocommerce/single-product/rating.php
savoy/woocommerce/single-product/related.php
savoy/woocommerce/single-product/review-meta.php
savoy/woocommerce/single-product/review-rating.php
savoy/woocommerce/single-product/review.php
savoy/woocommerce/single-product/sale-flash.php
savoy/woocommerce/single-product/share.php
savoy/woocommerce/single-product/short-description.php
savoy/woocommerce/single-product/stock.php
savoy/woocommerce/single-product/tabs/additional-information.php
savoy/woocommerce/single-product/tabs/description.php
savoy/woocommerce/single-product/tabs/tabs.php
savoy/woocommerce/single-product/title.php
savoy/woocommerce/single-product/up-sells.php
savoy/woocommerce/single-product-reviews.php
savoy/woocommerce/single-product.php
savoy/woocommerce/taxonomy-product-cat.php
savoy/woocommerce/taxonomy-product-tag.php
savoy/woocommerce/content-product_cat.php


### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: US
WooCommerce currency supported: ?
Advanced Card Processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?
Tracking enabled: –

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-05 15:40:14 -08:00
Options: ?
Notes: 19
Onboarding: completed

### Action Scheduler ###

Canceled: 42
Oldest: 2023-06-11 05:35:07 +0000
Newest: 2023-06-14 06:31:18 +0000

Complete: 29,792
Oldest: 2023-06-05 02:12:31 +0000
Newest: 2023-07-05 15:01:24 +0000

Failed: 834
Oldest: 2023-01-13 13:16:15 +0000
Newest: 2023-07-04 03:37:27 +0000

Pending: 7
Oldest: 2023-07-06 00:00:24 +0000
Newest: 2023-07-08 02:20:18 +0000


### Status report information ###

Generated at: 2023-07-05 07:07:10 -08:00
`

Hi there @alexliii ??

Thank you for reaching back, with further details on this!

Upon inspecting the site’s System Status Report (SSR), it appears that the following plugin is also activated:

CTX Feed Pro: by WebAppick Author – 6.6.3

Kindly note that it is best to have either Google Listings & Ads or that one active at any one time.

Let us know if the issue persists, when having only Google Listings & Ads active.

Thanks!

Yes, just did a test, the issue is same if CTX Feed Pro is deactivated.

BTW, CTX Feed Pro is much more flexible to set up lots google attributes like product_hight, shipping_label, handle_time, sales_effective _day…etc which is specially needed for some google campaign , so we have to use it for now. But Google listing & Ads support very basic attributes for now, Once Google Listings & Ads support more google attributes, we will surely deactivate CTX Feed Pro.

Thanks and have a great day.

I forgot attach the screenshot of the issue in last post:

https://prnt.sc/B0r7CsTXsRXy

https://prnt.sc/4gsXZTwhbXN-

Hi @alexliii,

BTW, CTX Feed Pro is much more flexible to set up lots google attributes like product_hight, shipping_label, handle_time, sales_effective _day…etc which is specially needed for some google campaign , so we have to use it for now.

Noted, and thanks for the screenshots!

We aren’t the developers of CTX Feed Pro and aren’t able to offer any assistance with this product. If the mismatched prices continue once this plugin is disabled, we’ll be happy to assist.

In the meantime, I recommend reaching out to the developers of CTX Feed Pro for more assistance, they can be found here: https://webappick.com/my-account/contact-support/

Hello,

You might miss my last post:

Yes, just did a test, the issue is same if CTX Feed Pro is deactivated.

I am quite sure about that.

Hi @alexliii

I am quite sure about that.

Since you are confirming that only Google Listings & Ads is activated, can you go ahead with disconnecting Google Listings & Ads, before re-connecting it again, please?

Let us know how that goes.