Mismatching order images

Hello @daamanmundra ,

Are you using a free or pro version?

Can you please share me a screenshot of the issue? maybe it’s files has the same file name or something?

Glen

Hey! Sorry I didn’t receive any notification of your reply so couldn’t get back to you.

But anyway, I am using a free version. I have attached the image link below:

——
Order 528: https://muthaji.com/wp-content/uploads/2022/09/muthaji.com-whatsapp-image-2022-09-21-at-09.18.38.jpeg

Order Img: https://muthaji.com/wp-content/uploads/2022/09/muthaji.com-whatsapp-image-2022-09-21-at-09.18.38-1.jpeg
——

——
Order 549: https://muthaji.com/wp-content/uploads/2022/09/muthaji.com-whatsapp-image-2022-09-21-at-09.21.42.jpeg

Order Img: https://muthaji.com/wp-content/uploads/2022/09/muthaji.com-whatsapp-image-2022-09-21-at-09.21.45.jpeg
——

Thanks for the screenshot.

I will investigate this issue on our local and staging server.

But so far no one reported an issue related to this before, give us more time to test it.

I will get back to you.

Hi I’ve encountered problem like daamanmundra had.

Not only mismatch orders, sometimes it won’t show any photos even though client says they’ve uploaded it (which I believe it’s true because my setting is that you can’t add a product to cart without uploading images.)

I am using free version as well. Sorry I can’t post pictures of my website because the photos of my clients contain sensitive information.

Thank you for looking into this problem.

Hi @liq1019,

I investigate the issue and it seems related to the filename, example if several user upload the same filename it will overwrite the existing file from the previous order.

Currently the free version, the files will fall into 1 directory under “/uploads/wc_drag-n-drop_uploads”, I will add a script that check if the file already exists and make sure rename them.

This is related to the problem here – https://www.ads-software.com/support/topic/a-new-image-with-the-same-name-as-an-old-image-the-old-image-is-overwritten/#post-16215703

I’ll let you know.

• This reply was modified 2 years ago by Glen Don Mongaya.

Hi Glen,

Thanks for following up.

Yes indeed, same filename ended up with mixed files. By the way, what about the missing files problem?

And if I choose the paid version, will these problems be solved?

Regards,

Lara

Hi @liq1019 ,

Yes, if you will use the pro version this will solve the problem.

If not I will issue a refund immediately.

Please let me know.

Regards,
Glen