Misrepresentation & No Refunds

  • I purchased the paid version of the software and was told by the customer support agent that they would send instructions telling me how to accomplish what I needed to do. They never responded to me. Later, I reached out to support again and they told me that the plugin could not do what I purchased it to do. No refund was offered. The plugin does work for certain basic tasks, but do not trust them to accurately describe its featureset or to offer a refund if it is not as described. Be sure to purchase with a credit card and get a chat transcript from every customer support agent so that you can make a chargeback if necessary.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author smackcoders

    (@smackcoders)

    We regret to hear about your experience and apologize for the inconvenience you’ve encountered. Upon reviewing your support history, we can confirm that our team provided you with the necessary documentation and tutorial links to assist with using our plugin, along with explanations on how specific features function. Our plugin performs exactly as outlined in the documentation and tutorials.

    We always strive to ensure that our customers are comfortable using the plugin and are here to support them throughout the process if any issues arise. Regarding your purchase history, we see that you initially bought a lower-tier package a year ago and recently upgraded to a higher-tier package. As stated in our refund policy, we can only offer refunds under specific circumstances, such as if the plugin does not work as described, has unresolved bugs, etc.

    However, our team remains committed to assisting you. Please feel free to reach out with further details about your concerns, and we will do our best to help resolve them.

    Thread Starter alecdb

    (@alecdb)

    Your customer support did not provide me with tutorials or documentation on how to upload variable products using a single spreadsheet–unless it was on the website which was requiring me to create an entire account to view its information.

    The customer support agent said they would respond to me with an explanation, and they never did. I reached out again to follow up and was told that my use case was not recommended. The alternative I was given would have taken a great deal of time to implement. When I insisted, I was given a link to supposed documentation, but that was hidden behind a login link.

    The lower tier product worked very well, and that is why I am only asking for a refund on the higher tier, since I was required to purchase a competitor’s product in order to launch the website on time. If the plugin did “work as described,” I have still not gotten a direct link to any form of documentation sharing how it does so.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this review.