Missing arrows on gallery lightbox

  • Resolved Joanna

    (@joannacraig)


    1 year, 4 months ago

    On updated sites running Elementor 3.14.1 – there are no arrows visible when viewing images via the lightbox in the gallery widget. So you can’t scroll from left to right when clicking on the thumbnails to view in the lightbox but on websites running the older version of 13.3.4 the arrows are present.

    Both these websites have otherwise the same plugins & theme.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter Joanna

    (@joannacraig)

    I have just found that if you select ‘Multiple Galleries’ rather than ‘Single Gallery’ then it works and you can turn off the filter bar.

    Plugin Support enmanueldiaz

    (@enmanueldiaz)

    Hello,

    Thank you for reaching out with your concern about the Gallery Widget lightbox in Elementor 3.14.1. It’s interesting to hear that the lightbox navigation arrows aren’t visible, but switching to ‘Multiple Galleries’ instead of ‘Single Gallery’ seems to solve the issue.

    Here are a few potential troubleshooting steps to resolve the issue:

    1. Clear Cache: Clear your website and browser cache. Sometimes, old data stored in your cache can cause unexpected issues like this.
    2. Update Elementor: Make sure you are using the latest version of Elementor. While you mentioned that you’re on version 3.14.1, please verify this as new updates can sometimes fix unexpected issues.
    3. Plugin Conflicts: Try temporarily deactivating all other plugins except Elementor to see if the issue persists. If it resolves, reactivate the plugins one by one to identify the plugin causing the conflict.
    4. Switch to Default Theme: Temporarily switch to a default WordPress theme like Twenty Twenty-One to see if the issue is theme-related.
    5. Disable Elementor Experiments: Elementor has a set of experimental features under Elementor > Settings > Experiments. Try deactivating them to see if it resolves your issue.

    If these troubleshooting steps don’t resolve your issue, it’s possible that this is a bug specific to the version of Elementor you’re using. If you have elementor pro I recommend reaching out directly to Elementor support we will be able to take a look and help you asap!

    I hope this helps, and please feel free to reach out if you have any further questions.

    Best Regards,

Viewing 2 replies - 1 through 2 (of 2 total)
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