Missing attribute [availability date] instead of Out of Stock Showing

Hi,

Thanks for using our plugin and reaching out to us.

Can you share the following with us:

1. Your product feed URL
2. Some product ID from your feed that got disapproved by Google because of the availability_date issue
3. The plugin debug.log URL. This is how you can retrieve the debug.log URL: https://adtribes.io/send-your-debug-log-to-support/

Hi there, thank you for getting back to me. Here are the bits:

1. https://onlinefixings.co.uk/wp-content/uploads/woo-product-feed-pro/xml/zC1ZusrRWSd0aDV6sVB5nMOuSvd88dVJ.xml

2. A few example id’s: 2951, 8950, 3904, 9016, 8519

3. https://onlinefixings.co.uk/wp-content/uploads/woo-product-feed-pro/logs/debug.log

Hi,

Thanks for this extra information. I checked out your feed and the example ID’s you gave me do have a backorder availability in the feed, see: https://www.dropbox.com/s/hkaks977155slcc/Screenshot%202023-06-27%20at%2012.58.11.png?dl=0

Hence, when some of your products are on backorder you need to make sure to also add the availability date field to your feed: https://adtribes.io/availability-date-products-backorder/

Hope this helps?

This is interesting to see. In all of my products the box is ticked to not allow backorders:

https://www.dropbox.com/s/0ej43s0cyt7rp98/Screenshot%202023-06-27%20at%2012.05.10.png?dl=0

So is this a problem in the website not something that can be resolved with the feed?

Many thanks again

That indeed is strange, with those settings WooCommerce should return a “out of stock”. Did you perhaps set some rules that could have caused this?

Very strange! I’ve not set any rules on the feed so I will have to investigate further. Thank you for your help.

Are you perhaps using a 3th party plugin that could effect this?

Anhow, you can create rules in our plugin to forcefully change those backorder values in something else, like for example a out_of_stock value: https://www.dropbox.com/s/gqx1f78qpfqncin/Screenshot%202023-06-27%20at%2013.31.56.png?dl=0

I think it might be, we have a stock feed from our supplier that is updated every morning. Our web developer set it all up so I will speak to him. In the meantime I have set up the rule as described, this is really so helpful. Thank you again.

Closing this topic for housekeeping reasons. Do not hesitate to reach out to us again whenever you need our support again.