Missing Billing Address Fields

  • Resolved jrmediaman42

    (@jrmediaman42)


    4 years, 3 months ago

    When clicking the Debit or Credit Card button on the Cart page or within the Mini Cart, the Street Address, Apt. ste. bldg., City, and State fields are missing. Only First Name, Last Name, Zip Code, and Mobile fields appear.

    The page I need help with: [log in to see the link]

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  • Plugin Support Siew

    (@kosiew)

    Hi there,

    > ..When clicking the Debit or Credit Card button on the Cart page or within the Mini Cart, the Street Address, Apt. ste. bldg., City, and State fields are missing. Only First Name, Last Name, Zip Code, and Mobile fields appear…

    I tested and could not replicate this on my site. The next step is to see why it does not work on your site.

    This kind of problem is usually caused by either a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    – Joey

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