Missing brand mapping

Hi Irenella,

Thanks for using our plugin and reaching out to us.

Are the products for which it works “simple” products and the ones it does not “variable / variation” products perhaps?

That’s what I thought at a first glance but unfortunately not, i have variable products that recalls g:brand perfectly, and others that are simple products that don’t. So it’s quite random i guess. I also tried to set up “use in variations” for the brand attribute, but nothing changes.

There really must be something different between the products that do show the brand and the ones that don’t.

You mention this:

I also tried to set up “use in variations” for the brand attribute,

. That is correct, those need to be set otherwise the brand will not show for your variations.

I really checked carefully and nothing is different between those products…

Our plugin treats any product exactly the same so when they are configured identically the plugin will behave exactly identical when it comes to retrieving attribute values, such as brands.

Can you send me your product feed URL and plugin debug.log URL? Perhaps there is something we notice in it. This is how you can retrieve the debug.log URL: https://adtribes.io/send-your-debug-log-to-support/

Yes, here it is:
https://gnomovanitoso.it/wp-content/uploads/woo-product-feed-pro/xml/N9qbwxodS0mOnlqkeuUPcRuAK4Gj3XIS.xml
https://gnomovanitoso.it/wp-content/uploads/woo-product-feed-pro/logs/debug.log

You can check for example this item, that i made sure it has flagged “Use in variations” for attributes: “Camicia alla coreana in Cotone Seersuker” size 24m (other sizes are ok)

Thanks a lot!

The sizes 3 anni, 4 anni and 6 anni are all variations of one product variable product with the product ID 12463.

The size 24 mesi is a completely different product with the product ID 12488.

Now I did find a difference between the two though.

12463 only has a brand filled in underneath the Informazioni aggiuntive section.
https://www.dropbox.com/s/9b83h9cahwbc117/brand-once.png?dl=0

12488 has brand filled in underneath the Informazioni aggiuntive AND higher on the page, so twice
https://www.dropbox.com/s/ra5ri98jif4fr7f/brand-twice.png?dl=0

So there is a difference between the two. I suggest you try configuring them identically so the brand shows only in the Informazioni aggiuntive section

Hello, and thank you for your answer. I Have a doubt: if I have a variable products, that varies just for – let’s say – size, do I need to set “use in variation” as well? The brand itself is not a variable attribute.

Yes, if you would like it to show for your variations in your feed you need to so so.

Hi,

Assuming the issue at hand has been resolved or our support is no longer required I am going to close this topic for housekeeping reasons now.

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