Missing Deny and View preferences buttons. And title for mobiles.

  • Resolved veris18

    (@veris18)


    1 year, 2 months ago

    Hi guys,

    Could you please help me with the following issues with the cookie banner.

    For some reason, banner is missing “Deny” and “View Preferences” buttons for all devices. In the “Appearance” settings there is no “Categories” field, there you can opt this format – https://prnt.sc/ZKigN-TjelLM. And there are no “Opt-In” option in the dropdown list and “Deny”, “View preferences”, “Save preferences” fields in the “Banner settings” section – https://prnt.sc/1B662qAhAbZx.

    Also, on mobiles devices the default title “Manage Cookie Consent” is missing. Not for narrow desktop screens, but specifically for smatphones. Even though if you resize desktop browsers from desktop to mobile width, title is there.

    It’s even more strange to me, considering that the settings are nearly the same as for the other website, on which I configured cookie banner around a month ago – https://cooperheatequipment.com/. There everything is working fine. The only difference is the local policies applied. For https://cooperheatequipment.com/ it’s the UK. For website with issues it’s Canada.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    Hi @veris18,

    Cookie Banner title on mobile devices (under 425px width)

    The banner title is hidden by default on devices with a screen width under 425px, mainly for responsiveness considerations.

    You can override this with CSS, if desired. Adding the below under Appearance -> Customize -> Additional CSS would do exactly that.

    @media (max-width: 425px) { 
    .cmplz-cookiebanner .cmplz-header .cmplz-title {
        display: flex;
        grid-column: 1 / 4; 
    }
}

    Opt-in banner (Canada)

    The difference is indeed between the “opt-out” and “opt-in” variants of the Cookie Banner.

    The type of banner that will be displayed on your website depends on the targeting region that you selected under Complianz > Wizard > Visitors.

    To enforce the “opt-in” banner (so; obtaining explicit consent before placing any non-functional cookies) in Canada, which contains the Deny/View Preferences buttons and the category toggles:

    Navigate to Wizard -> General -> Security & Consent -> Does your website contain or process sensitive (personal) information? and answer this question with “Yes“.

    Kind regards, Jarno

    Thread Starter veris18

    (@veris18)

    Thank you for your feedback, Jarno.

    Now I have Deny and View Preferences. But for some reason, banner itself now moved to the center, both vertically and horizontally. Despite it should be bottom right. And in the preview it’s actually bottom right.

    • This reply was modified 1 year, 2 months ago by veris18.
    Thread Starter veris18

    (@veris18)

    Update. Now it’s bottom right. Maybe some issues with caching. So, currently, I think it’s fine. Thank you once more.

Viewing 3 replies - 1 through 3 (of 3 total)
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