Missing Description

Hi @ksalhoff,

To add the short or long descriptions of your products you need our Premium Templates extension. You can then add a ‘Product description’ block in the customizer.

I don’t understand. It had it forever. It just recently disappeared. Are you telling me you took it off to sell an extension??

We didn’t remove anything, the only reason I can think of is that this ‘description’ was added by a third party plugin and they changed something. I’m also not sure we’re talking about the same ‘description’. Could you upload a few screenshots so that we know exactly what you are talking about?

• The order/backend in WooCommerce showing this description
• How it was previously displayed in the PDF (and which version of PDF Invoices & Packing Slips you used to create that PDF)
• What it currently looks like in the PDF

Are these vanilla WooCommerce descriptions, variations, or is this added with a third party plugin? If so, which one?

Let us know and we’ll do our best to find out why it disappeared.

Thank you for the response. I have screen shots from before and after. Where would you like me to upload them?

www.ads-software.com doesn’t have an image service but you can use any cloud service or an image host like https://imgbb.com
Don’t forget to answer the other questions too, so we know more about the context.

The description that no longer shows is the standard product description. When you see the screenshots, I think you’ll understand. It went from showing the SKU and description to just the SKU.

Files are uploaded here: https://ibb.co/pL6vSXQ
https://ibb.co/5BXqKMc

Ken

Thanks – this is the product name, not the description, hence the confusion with kluvers answer.

Without the additional information there’s not much we can do to help yet, I’m afraid. Which version of PDF Invoices & Packing Slips did you use to create that PDF where it showed properly and which version do you use now?

You’re also still missing one of the screenshots:

• The order/backend in WooCommerce showing this description

The original order showing the name: https://ibb.co/6gtncN0
The order that does not show it: https://ibb.co/hLK8p2W

Not sure when it disappeared. We are running WooCommerce 3.7.1, WordPress 5.2.4 and PDF Plugin 2.3.4

One difference I see is the “Booked Seats” – is it possible that the plugin responsible for the seats booking is overriding the item name? Does the name re-appear when you disable that seats booking plugin?