Missing E-mails

  • Firstly, I really love contact Form 7 and its a wonderful free add on to our events business.

    Does anyone know why an e-mail address with the extension .uk.com would not be sent a form once submitted when it is put into the “mail to” part of the contact form when you set it up?

    We use this form on our contact page – https://www.grandslam.uk.com/contact but when someone submits the form it doesnt go to our e-mail address.

    It works for a .com address or a .co.uk address, but I cannot get it to go to my work one – example [email protected] I therefore have to keep forwarding on the responses from the form I have created to my work address (I have a sky.com address) each time and it would be great if i didnt have to do it.

    Any help or ideas will be greatly appreciated.

    Thanks,

    GrandSlamEvents

    https://www.ads-software.com/plugins/contact-form-7/

Viewing 7 replies - 1 through 7 (of 7 total)

  • Have you spoken to your hosts about this? The plugin merely uses WordPress’ inbuilt mailer – which in turn uses a variant of PHP mail(). if any filtering is going on, it will be at your host’s SMTP server – not within the plugin or WordPress.

    Thread Starter GrandSlamEvents

    (@grandslamevents)

    Hi Esmi,

    I really appreciate the response.

    Sorry – just to clarify, are we talking about my website hosts? (my e-mails are hosted with another company). What would I need to ask them to check?

    Sorry,

    GrandSlamEvents

    are we talking about my website hosts

    Probably. The fact that your email is hosted with another company just complicates the situation but you need to start by first checking for any email issues with your hosts.

    The company I work for now has a similar situation and it was a “several step process.” Yes, you have to configure your email accounts on your email hosting’s end (could be the MX Entry portion). I host with Hostgator but we have our own email servers, so had to ensure that our Hostgator MX Entry was set as “remote,” then use a WP plugin to send out emails via PHP mail().

    Thread Starter GrandSlamEvents

    (@grandslamevents)

    Thanks very much for this – we will be speaking to our e-mail hosts like you suggest

    Thread Starter GrandSlamEvents

    (@grandslamevents)

    I use Freeola and we don’t have anything other than what is stated below in their notes (so am not sure what I would need to put in for the wordpress plugin to work).

    All Freeola domain names will already have SPF records set up for our SMTP servers (smtp.freeola.net and smtp-auth.freeola.net), as such you do not need to enter records for these below.

    Most ISP’s will provide you with an SPF record that looks like the following:

    v=spf1 a:smtp-auth.freeola.net ~all
    For this record, you would need to enter ‘smtp-auth.freeola.net’ as the value, select ‘A’ as the record type and select ‘Softfail (~)’ as the default action for unmatched domains.

    Another example:

    v=spf1 include:_spf.google.com ~all

    Thread Starter GrandSlamEvents

    (@grandslamevents)

    I use Freeola and we don’t have anything other than what is stated below in their notes (so am not sure what I would need to put in for the wordpress plugin to work).

    All Freeola domain names will already have SPF records set up for our SMTP servers (smtp.freeola.net and smtp-auth.freeola.net), as such you do not need to enter records for these below.

    Most ISP’s will provide you with an SPF record that looks like the following:

    v=spf1 a:smtp-auth.freeola.net ~all
    For this record, you would need to enter ‘smtp-auth.freeola.net’ as the value, select ‘A’ as the record type and select ‘Softfail (~)’ as the default action for unmatched domains.

    Another example:

    v=spf1 include:_spf.google.com ~all

Viewing 7 replies - 1 through 7 (of 7 total)
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