Missing error message when transaction fails

  • Resolved PozHonks

    (@pozhonks)


    6 years, 9 months ago

    When a transaction fails, after the “processing…” animation, there is a red dot with no text.
    Using the test mode, go to the testing page of stripe, especially when testing 3D Secure failure: https://stripe.com/docs/testing#3ds-cards and choose one the fake card numbers.

    At the end of the process, you will see the red dot, with no error message.
    I tested this with 2 different websites, with the same behavior.

    No need to be specific, a generic error message would be enough.
    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @pozhonks,

    Thank you for using Direct Stripe and for sharing this concern.

    This is likely to be a bug, the red Box should display the message set at Direct Stripe -> Settings -> General options -> Error message.

    That was meant to override technical errors display and create instructions for users in case of error.

    I will try to work on this soon.

    Best,

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @pozhonks,

    Thank you again for using Direct Stripe.

    I corrected an issue with the error message in version 2.1.0.
    If you leave the error message empty, the message sent from Stripe will show.
    Please update and let me know if the message shows as expected.

    Best regards

    Thread Starter PozHonks

    (@pozhonks)

    Merci ! It works great.
    Great new admin GUI by the way. I love it.
    One comment with the new 2.1.0 version, the Live API key field is always empty contrary to the Test ones. I thought I had to enter the keys again, when in fact the keys are just hidden, not missing. Maybe you can fill this empty field with dots, because it is confusing.
    Again, thank you.

    Plugin Author Nicolas Figueira

    (@nahuelmahe)

    Hello @pozhonks,

    Thank you for noticing and mentioning the wrong behavior of Live API keys in the settings page.

    I pushed an update that corrects that and display the keys.

    I’m glad you like the new settings page !

    Best wishes,

    Nicolas

Viewing 4 replies - 1 through 4 (of 4 total)
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