Missing Google product category field In Feed

Hi cath88,

Sorry to hear you are having issues with category mapping.

Would you be so kind as to reach out to us on [email protected] and reference this topic in your email. We will take it from there.

All the best,
Eva

Hi,

Experience the same problem. It happening to variation products. Is there a solution?

This only happened after the recent update. Noticed it in 5.3.3

Sorry, it’s not related to variation products. It’s happening when there are more than 2 levels in categories. For example have 3 levels, then this plugin does not work.

Hi standardandchan,

Thanks for using our plugin and reaching out to us. Sorry to hear you are experiencing issues with your feed.

We cannot reproduce the issue at hand (3-level-deep categories missing from feeds) so would you be so kind to generate the plugin’s debug.log and send it to [email protected] so we can see how exactly you have configured your feed?

This is how to retrieve the debug.log:
https://adtribes.io/send-your-debug-log-to-support/

All the best,
Eva

Hi Eva,

There isn’t much in the debug.log. No error. Just mapping that I did for the feed.

I did some research. For categories: A -> B -> C. I put the product in C, and only C. I generate the feed. The “Category (Not used for mapping)” is showing “B||C”. So I guess that means it’s either a B or it’s a C. That seems fine. Because C is a sub category of B.

When this happens, then the google category mapping doesn’t show up.

Hi Eva,

I saw you updated the plugin to 5.3.4. Not sure what was changed but 5.3.4 didn’t fix the problem.

I rollback the plugin. I installed the plugin one by one from 5.0.1 to 5.0.2 and so on. I notice the problem start to happen on 5.2.6. The last working version was 5.2.5.

I notice there are a lot of changes on categories recently. With the same setup, the plugin went from detecting only category “C” to “C||B“. That seems like fine. But something happened around 5.2.5 or 5.2.6 where having the “C||B” no longer matches Google categories.

Thanks.

Hi standardandchan,

Would you be so kind as to reach out to us by email on [email protected]? Make sure to reference this topic in your email.

We will take it from there.

All the best,
Eva

Assuming the issue at hand has been resolved and our support is no longer needed I am going to close this issue for housekeeping reasons.

Please feel free to reach out again whenever you need our help.

All the best,
Eva