Missing Image

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Manuel

    (@mescobar)

    Hi @flyingkites,

    Thank you for reaching out to us for assistance. This could be a conflict with image optimization, please try the following: Navigate to Instagram feed > Settings > Advanced > disable the JavaScript Image Loading option.
    ?
    ?Clear the plugin cache, to do so, please navigate to your Instagram feed > Settings > Feeds > click the Clear All Caches button.
    ?
    ?If this doesn’t work we will need some more detailed information to troubleshoot this further. In that case, please send us a support request using the form on our website here, including the System Info.

    We ask you to use our form as the System Info contains other website information and the Access Token for your connection which we do not suggest posting here.

    Many thanks.

    Thread Starter flyingkites

    (@flyingkites)

    I lost all images after that.

    After playing with other settings, They came back after I turned off GDPR.

    thanks

    Plugin Support Smash Balloon Louis

    (@smashballoonlouis)

    Hi @flyingkites,

    Sorry to hear about this issue with the images. If you are still seeing any problems or need any further assistance, please send us a support request using the form on our website here, and we’ll be happy to help. Please include the System Info from the Help page of the plugin settings.

    Best regards,

    Louis

Viewing 3 replies - 1 through 3 (of 3 total)
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