Missing images on invoice

  • Resolved poppydev

    (@poppydev)


    1 year, 10 months ago

    Hi Team,

    Not sure what is causing this or if its something to do with WooCommerce and its latest update but I have noticed on my staging and live site that all images are missing on the invoice when generated/downloaded.

    They exist on the backend when looking at the template. Their is no error logs and everything seems to be working as expected when taking orders.

    Things I have done to rule out any conflicts (staging site)…

    1). Removed everything from Child functions.php related to Woocommerce
    2). Reset htaccess
    2). Activated Twenty Twenty-Two theme.
    3). Disabled all plugins except WooCommerce and Woocommerce PDF Invoices… etc.
    4). Check invoice template to make sure its active and has all information required.

    Done all the above and generated a test invoice using the options top right while on the “Customise” window. I have also downloaded an invoice from an order and still get missing images. These images are – company logo and products.

    This issue is seen in the browser and Adobe PDF Pro.

    Message on invoice (for missing images) is: Image not found or type unknown.

    Just to be aware. Brand logo is PNG, products are JPG. File sizes vary between 15kB up to 120kB.

    Any help is much appreciated.

    • This topic was modified 1 year, 10 months ago by poppydev.
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  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi?@poppydev,

    Thanks for reaching out.

    Kindly go through this?article?and follow the instructions to fix the logo/image missing issue in the invoice PDFs. Check it in that way and let us know how it goes.

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @poppydev,

    Since we did not receive any response or follow-up questions from you, we will assume you got this working to your requirements. If you still have any more questions for us, please open a new thread, because we will mark this one as resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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