Missing Lists?

Hey there,

Sorry to hear about the issues you’re seeing. Any chance you would be able to provide me with a link to the MailChimp-hosted form for the account you’re working in? This will allow me to take a look at the account on my end and try to replicate the behavior you’re seeing. If you’re not comfortable posting the link here, feel free to email it to me at mailchimptk[at]gmail.com.

If there does seem to be an issue where the number of lists is being capped, I’d be happy to pass that along to our developers to take a look and also would be happy to help in providing any available workarounds. While not ideal, one workaround to consider would be to utilize the embed form code that is included with each list in the MailChimp account.

Look forward to hearing back.

-tk

Hi tk, thanks for the response!

I believe I’ve set a MailChimp-hosted form for the list here – if this isn’t correct please let me know. Forgive me as I’m not too familiar with MailChimp, so I’m hacking my way through this a bit.
https://eepurl.com/s6BYP

I’ve deduced that it’s a number-of-lists limit because when I change the list view to 100 rows, the first page is the exact same group that I see on the plugin side (Tri-State to Hawken).

Hi tk,

Sorry for the bump, but we were wondering if you’d had any luck with this issue? We have some time left but would really prefer to get this working sooner rather than later. Obbiously we have the workaround as a backup, but would prefer to use the plugin itself if possible. Thanks!

Hey Jason,

Thanks for posting and providing that additional info. In taking a look at the MailChimp account and connecting it to a local WP setup on my end, I can confirm that I’m seeing the limitation of 100 lists as well. In checking in with our developers, there is in fact currently a limit of 100 lists that will be recognized by this plugin, though it’s something that we can note for consideration in future development of this plugin.

In the mean time, there are a few available options. In your reply, you provided the eepurl to the hosted form. While one option is in fact to link to the hosted form, you also have the option of using the embed code form, which is an actual sign up form that can be integrated onto your pages.

The caveat is (and this is one of the appeals of the plugin) that the embed form code will have to be one with Javascript-disabled (this is so it doesn’t conflict with the WordPress environment. Inside of your MailChimp account, each of your lists has a few embed code forms provided along with it. The Super Slim, Classic Form (w/ JS-disabled), and Naked Form are all options that do not use Javascript to submit the form, so those should work.

To access your embed code forms, you’ll want to login to your MailChimp account, go to the Lists tab, click the arrow selector beside the list in question and click Signup Forms, then click “Embedded Forms”. If you’re having trouble locating these options, the best bet would be to reach out to MailChimp support, and they’d be able to help with those specifics.

As an alternative to the above, you may consider consolidating or deleting lists on the account so that the total number of lists goes below 100. For consolidation, it may make sense to combine your lists into a collection of single lists that utilizes groups. Based on the categories of these lists, this may make sense to do. This article elaborates on how to do that:

How do I turn multiple lists into one list that uses Groups?: https://eepurl.com/v4FX

This is also something that the MailChimp Support team could help in doing!

If you have any additional questions in the mean time, feel free to write us back by posting here and we’d be happy to help!

Hi tk,

Do you have any idea if the 100 list-limit will be a sooner-or-later update to the plugin? We’d prefer to use it for client ease-of-use, but if it won’t be addressed anytime soon we’ll review these other options and get something implemented. Big thanks for taking the time to flesh out so many choices.

The client also suggested that we could potentially just change the name of the list to something alphabetically lower to push it into that lower 100, but they’re not sure if they want to do that.

Hey there,

I’m afraid that I’m not able to provide a definitive time frame for a resolution in regards to the 100 list limit, so the best bet at this time would be to explore the alternative solutions.

I can definitely understand the desire for ease-of-use! If you’re able to utilize manipulating the list names to influence the sort order and eventually see the desired lists, that does sound like one method that could work pretty well.

Otherwise, I would encourage that the account owners consider clearing up the number of lists in the account so that it becomes under 100. While 100 lists isn’t necessarily a limit of a MailChimp account, it’s generally discouraged and unusual as there’s often a way that the lists can be managed in a much lower quantity (i.e. groups) with the same effectiveness. If the account owners are interested in the prospect of how to merge lists and also how to maintain any organizational needs of the current list layout as they go through the list merging process, the best bet would be to reach out to our Support team and they would be happy to help! They can be reached at the following link: https://kb.mailchimp.com/chat

Let me know if you have any questions!

Hello again,

Just wanted to follow up on this issue. While your suggestion of cleaning up their lists to below 100 was appreciated, at this time it’s just not feasible for them to do so.

We instead attempted to have the client rename the list – seemingly our simplest solution – and it didn’t work. We’ve since figured out that the plugin is NOT pulling the lists in reverse alphabetical order, but rather in order of creation. The client happened to have entered their lists from A-Z, so they were by default pulling Z-A.

So it would seem as if we’re moving to one of the other workaround options – UNLESS – there’s a way on the MC side to change the ‘creation date’ of a list. Is that possible? I realize this is moving away from plugin support and more to general MC questions, but I thought it might be helpful to keep the info in this thread.