Missing Logo in Header

  • Resolved jsgmarketing

    (@jsgmarketing)


    5 years ago

    Hello,

    Our logo has randomly disappeared from our header on our site. About a week ago, our logo just stopped appearing on all of our pages. I looked at the customize settings and the logo appears there, but it doesn’t actually show up on our site. We haven’t made any changes to the logo or updating our theme. I cannot figure out what would make the logo disappear.

    The only time the logo actually shows up in the header is when you search for something on our site using the search bar. Here’s an example: [ redundant link removed ]

    Any help would be appreciated. Thank you.

    • This topic was modified 4 years, 9 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Aditya Kane

    (@adityakane)

    This may be a plugin or theme conflict.
    Please attempt to disable all plugins and activate all of them one by one to identify the source of your troubles.
    Additionally, If you can install plugins, install “Health Check”: https://www.ads-software.com/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site.

    Thread Starter jsgmarketing

    (@jsgmarketing)

    I haven’t installed any new plugins in months and this is the first time I am having this issue. Our company has another website (www.johnsonsearchgroup.com), and we are having the same issue.

    Yobani

    (@yobani)

    @jsgmarketing

    Did any of these plugins have any updates you may have done? Or possibly the most recent WordPress update?

    I’d also try the health check plugin as Aditya suggested.

    Thread Starter jsgmarketing

    (@jsgmarketing)

    Hi,

    I installed the health check plugin like you recommended and found that one of my plugins was causing the issue (Smush). I deactivated the plugin and my logo is now appearing! Thank you both for the help.

    Now I just need to figure out why Smush is making my logo disappear…

Viewing 4 replies - 1 through 4 (of 4 total)
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