Missing mail notifications

  • It seems that Better Messages has stopped sending email notifications to my users since a few months ago.

    I use SendGrid and mails from the plugin Buddypress Group Email Subscription goes out fine, so my guess is, it must be something with this plugin?

    How can i troubleshoot this?

    Thanks,

    Lars

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author wordplus

    (@wordplus)

    Hi there!

    Check if your cron job is working properly. You can do it with WP Crontrol plugin.

    Thread Starter Lars Henriksen

    (@adjunkten)

    Thanks for the advice.

    I did a test message, with notifications set to 5 min.

    I checked in WP Crontrol and I see the cron job bp_better_messages_send_notifications’ which ran OK , but I still get no email.

    I don’t see it in Sendgrid logs either. Any ideas?

    Plugin Author wordplus

    (@wordplus)

    Maybe users disabled email notifications?
    Missing or disabled email template for unread messages in BuddyPress Emails?

    Thread Starter Lars Henriksen

    (@adjunkten)

    Something is wrong with my templates , I think.

    First of all, I see 1963 templates… many of them duplicates.

    I see the template for unread messages, but there is no ‘situation’ attached to it. I don’t see any better messages situations, when I try to edit the template?

    Plugin Author wordplus

    (@wordplus)

    Hard to say, maybe try to reset buddypress email templates.

    Thread Starter Lars Henriksen

    (@adjunkten)

    I deactivated and activated the plugin and now it works. I see the email template came back.

    A bit embarrasing… but I hereby pass this complicated, high-tech solution on ??

    Cheers, Lars

Viewing 6 replies - 1 through 6 (of 6 total)
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