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Missing menu items from Appearance > Customize section, able to see only

minjardev — Tue, 14 Feb 2017 22:18:00 +0000

Hi All,

We regularly use the Customization menu under “Appearance” on the dashboard.

For our site, the menu items are missing. When we go to Appearance > Customize, we’re able to see only Widgets section and not able to see any other options. Can anyone help us to resolve this?

Reply To: Missing menu items from Appearance > Customize section, able to see only

Steven Stern (sterndata) — Tue, 14 Feb 2017 22:27:40 +0000

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

Reply To: Missing menu items from Appearance > Customize section, able to see only

minjardev — Tue, 14 Feb 2017 22:56:29 +0000

Thanks, Steve. This is multisite and it’s happening for only one site among others. So, you mean we need to disable plugins which are enabled for this particular site and enable them one by one to see the issue?

Reply To: Missing menu items from Appearance > Customize section, able to see only

minjardev — Tue, 14 Feb 2017 23:06:19 +0000

We’ve disabled below plugins completely for that site and checked it, Still issue persist. Activated the plugins again.

Anti-Malware Security and Brute-Force Firewall
Bad Behavior
Cleanup Duplicate Meta
Easy Updates Manager
Gravity Forms
Sucuri Security – Auditing, Malware Scanner and Hardening
UpdraftPlus – Backup/Restore
Wordfence Security
WP Maintenance Mode
Yoast SEO

Reply To: Missing menu items from Appearance > Customize section, able to see only

Steven Stern (sterndata) — Wed, 15 Feb 2017 00:09:11 +0000

Multisite is above my pay grade — I’m moving this to the “networking wordpress” section.

Reply To: Missing menu items from Appearance > Customize section, able to see only

minjardev — Thu, 16 Feb 2017 00:16:06 +0000

This was fixed, after updating Divi theme.