Missing Orders Page | Potential Endpoint Issues

  • Resolved atrap

    (@atrap)


    7 months, 3 weeks ago

    View post on imgur.com
    No orders available from account page

    From checking the forums and support board messages I’ve noticed a pattern of people missing certain endpoints or features of Woocommerce on their sites. I’m experiencing something similar where no orders are coming through for users when they go to “/my-account/orders”. I’ve done several checks but still nothing seems to be working. I’m not sure when this error occurred but my guess is within the last week or month?

    I sell digital products, and have done testing on the account I shared above (even doing a new order before I shared the screenshot). Whenever users visit /my-account/orders – it just shows their “/my-account” page which isn’t reflecting their purchase history.

    My site’s versions:
    WooCommerce – Version 9.1.5
    WordPress – Version 6.6.1 (also was an issue for Versions 6.5.5)

    Things I’ve done to try to fix:
    – Save Permalinks
    – Update both Woocommerce & WordPress
    – Delete Website Cache
    – Send a new test order (confirmed it was accurate)
    – Tested on multiple accounts on the site
    – Checked endpoints on Woocommerce (WooCommerce Settings -> Advanced)

    I just don’t see the Orders Tab at all on the page. Previously this was there but now it’s just gone. A solution immediatley would be great!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter atrap

    (@atrap)

    Leaving a reply with the solution…

    I looked inside the WooCommerce -> Status tab to see the status of various pages and saw the shortcode for the my-account was missing and instead was using a different login system for the my-account page.

    I end up solving it by editing the ‘my-account’ page and added the shortcode. I think anyone experiencing the same or similar issues should check their status tab to see if they’re missing a shortcode on a page.

    shortcode example:

    [woocommerce_my_account]

    Plugin Support RK a11n

    (@riaanknoetze)

    Hey @atrap

    Thanks so much for sharing how you resolved the issue – That’ll help future members of the community troubleshoot the same thing ??

    And ditto, when I read your first message, my immediate feeling was that your account page might be using a 3rd party method for displaying that page OR the shortcode is missing/mangled.

    Glad to hear you got that resolved!

Viewing 2 replies - 1 through 2 (of 2 total)
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