• Hi,

    The panel options are suddenly missing. I’ve disabled almost all plugins other than the ones that create columns -for fear the site might get messed up… At any rate I’ve been using those for a while before this issue popped up.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • sacredpath

    (@sacredpath)

    Automattic Happiness Engineer

    Hi there, the Panel Options are under Theme Options, which should appear at the bottom of the list at Customize > Theme Options. Are you not seeing it there?

    I had the same problem. To solve it I deactivated JetPack in plugins and the panels reappeared.

    The panels remained when I reactivated JetPack.

    sacredpath

    (@sacredpath)

    Automattic Happiness Engineer

    Ah, @poetryinwoodlondon, thanks for posting that.

    @hauptintoshape, if you have JP installed, and the Panels are not showing, try deactivating JP and then reactivating it and see if things come back.

    Thread Starter hauptintoshape

    (@hauptintoshape)

    Hey, thanks guys. I’ve disabled JP as well as every plugin I have to no avail.

    @sacredpath I’m not seeing the Panel options under Theme options

    sacredpath

    (@sacredpath)

    Automattic Happiness Engineer

    Hmmm, can you try in a different browser by chance. I loaded Pique on my test site and this is what I see in the Customizer and in the Theme Options panel.

    Pique customizer: https://cloudup.com/iORfviOAIx1
    Pique Theme Options tab: https://cloudup.com/io5pTg0RZfR

    One other thing I’ll mention is that the Customizer is contextual, so if you are on any other page but the home page in the preview, you will not see the Panels in Theme Options.

    Thread Starter hauptintoshape

    (@hauptintoshape)

    Hey @sacredpath

    I’ve tried other browsers, no dice. I also used to see what you showed in the screen caps but now it’s missing.

    I only have one page on my website hauptintoshape.com so I’m always on it.

    sacredpath

    (@sacredpath)

    Automattic Happiness Engineer

    Looking at your site source code, I don’t see that you are using a Child Theme of Pique, so the only thing I can think of is that there is an issue with the theme files that is preventing them from showing, which brings us to the nuclear option of setting your site back to Twenty Seventeen and the deleting the Pique theme and reinstalling it and reactivating it.

    Fingers crossed that this takes care of the issue for you.

Viewing 7 replies - 1 through 7 (of 7 total)
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