Missing Password Input Field for Resetting PW

  • When requesting to reset the password, the system sends an email with a link to reset the password, once the link is clicked it displays the reset password screen but the input field is hidden. I’ve been able to narrow it down to a css script under the label “.hide-if-no-js” within the auto generated file of “login.min.css” found within wp-admin. Apparently if it doesn’t detect java script it turns on “display: none” (box checked within inspection screen) and the input field doesn’t show up. If I inspect the page, go to the CSS section and remove the check from that variable, the field displays correctly. I have deactivated security related plugins used and the behavior continues. I use Loginizer & WPS Hide Login. I have deactivated each one as well as both to no effect. Why would java be unavailable and trigger the css code? What turns on the .hide-if-no-js script? I have reviewed similar posts but most deal with plugins I do not use.

    • This topic was modified 4 years, 5 months ago by Jan Dembowski.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Why would java be unavailable and trigger the css code? What turns on the .hide-if-no-js script?

    This seems like a browser issue, we can try a few steps to be sure:

    Browse to https://whatismybrowser.com. See if your browser has JS disabled, or has ad blockers enabled. See if you also see an indication of an outdated version of browser.

    If you have ad blockers enabled, try disabling it before you click the link. You may also try checking the password reset page on an incognito / private browser window.

    Thread Starter earlsn

    (@earlsn)

    Thank you for your suggestions. I updated both Chrome and MS Edge as well as used the whatismybrowser page to find that Java is enabled on both browsers. I restarted both browsers and reran my test and it continues to be an issue.

    Thanks for testing and the additional information. I understand from your earlier message that you have already tried deactivating all plugins on your site and then testing this.

    Can you momentarily change the theme on your site to TwentyTwenty and see if the issue occurs? If it does, then it could be something in the theme that may be causing an issue.

    Thread Starter earlsn

    (@earlsn)

    I changed the theme to twenty twenty and found that the issue corrected. I was using the theme BoldGrid Wedge. Any suggestions on how to fix this theme?

    Thanks for testing this. You may need to contact the theme developer from their contacts here
    https://www.boldgrid.com/support/

    since this is a commercial theme made by them.

Viewing 5 replies - 1 through 5 (of 5 total)
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