missing payment methods in frontend

Hi @arsenalemusica,

Just to check:
(a). When you enable payment methods like Cash on Delivery or BACS, are they shown during checkout?
(b). Is it possible to share with us a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

Thanks.

a) yes they correctly show on checkout, that’s why it’s weird they are missing
b) herewith is the report (sorry for the long post)

### WordPress Environment ###

WordPress address (URL): https://agendadelvolo.info
Site address (URL): https://agendadelvolo.info
WC Version: 5.2.2
REST API Version: ? 5.2.2
WC Blocks Version: ? 4.7.2
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? Non attivo 2.1.5
Log Directory Writable: ?
WP Version: 5.7.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: it_IT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.16
PHP Post Max Size: 512 MB
PHP Time Limit: 600
PHP Max Input Vars: 2000
cURL Version: 7.76.0
OpenSSL/1.1.1k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.3.28-MariaDB
Max Upload Size: 512 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.2.2
WC Database Prefix: avs_
Dimensione totale database: 156.97MB
Dimensione dati database: 122.62MB
Dimensione indice database: 34.35MB
avs_woocommerce_sessions: Dati: 0.14MB + indice: 0.01MB + motore MyISAM
avs_woocommerce_api_keys: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_woocommerce_attribute_taxonomies: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_downloadable_product_permissions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_order_items: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_order_itemmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_tax_rates: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_tax_rate_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_shipping_zones: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_payment_tokens: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_payment_tokenmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_woocommerce_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_actionscheduler_actions: Dati: 0.00MB + indice: 0.02MB + motore MyISAM
avs_actionscheduler_claims: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_actionscheduler_groups: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_actionscheduler_logs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_admin_columns: Dati: 0.02MB + indice: 0.00MB + motore MyISAM
avs_commentmeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_comments: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_cpk_wpcsv_export_queue: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_cpk_wpcsv_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_csp3_subscribers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_mailster_actions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_mailster_forms: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_mailster_forms_lists: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_mailster_form_fields: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_mailster_links: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_mailster_lists: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_mailster_lists_subscribers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_mailster_queue: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_mailster_subscribers: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_mailster_subscriber_fields: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_mailster_subscriber_meta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_ms_snippets: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_options: Dati: 6.65MB + indice: 0.11MB + motore MyISAM
avs_pmpro_discount_codes: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_pmpro_discount_codes_levels: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_pmpro_discount_codes_uses: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_pmpro_memberships_categories: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_pmpro_memberships_pages: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_pmpro_memberships_users: Dati: 3.57MB + indice: 3.43MB + motore MyISAM
avs_pmpro_membership_levelmeta: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_pmpro_membership_levels: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_pmpro_membership_ordermeta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_pmpro_membership_orders: Dati: 0.00MB + indice: 0.02MB + motore MyISAM
avs_postmeta: Dati: 70.14MB + indice: 16.70MB + motore MyISAM
avs_posts: Dati: 16.65MB + indice: 1.75MB + motore MyISAM
avs_snippets: Dati: 0.03MB + indice: 0.00MB + motore MyISAM
avs_tableon_tables: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
avs_tableon_tables_columns: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_tableon_tables_meta: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_tableon_vocabulary: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_termmeta: Dati: 0.10MB + indice: 0.08MB + motore MyISAM
avs_terms: Dati: 0.02MB + indice: 0.04MB + motore MyISAM
avs_term_relationships: Dati: 0.57MB + indice: 1.01MB + motore MyISAM
avs_term_taxonomy: Dati: 0.03MB + indice: 0.02MB + motore MyISAM
avs_usermeta: Dati: 9.10MB + indice: 5.81MB + motore MyISAM
avs_users: Dati: 1.60MB + indice: 1.17MB + motore MyISAM
avs_wcmp_cust_answers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wcmp_cust_questions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wcmp_products_map: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wcmp_shipping_zone_locations: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wcmp_shipping_zone_methods: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wcmp_vendor_ledger: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wcmp_vendor_orders: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wcmp_visitors_stats: Dati: 0.00MB + indice: 0.02MB + motore MyISAM
avs_wcpdf_invoice_number: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_admin_notes: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
avs_wc_admin_note_actions: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_category_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_customer_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_download_log: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_order_coupon_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_order_product_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_order_stats: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_order_tax_lookup: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_product_meta_lookup: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
avs_wc_reserved_stock: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wc_tax_rate_classes: Dati: 0.00MB + indice: 0.01MB + motore MyISAM
avs_wc_webhooks: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wfblockediplog: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wfblocks7: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wfconfig: Dati: 1.89MB + indice: 0.01MB + motore MyISAM
avs_wfcrawlers: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wffilechanges: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wffilemods: Dati: 6.61MB + indice: 1.56MB + motore MyISAM
avs_wfhits: Dati: 0.15MB + indice: 0.04MB + motore MyISAM
avs_wfhoover: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wfissues: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
avs_wfknownfilelist: Dati: 2.99MB + indice: 0.48MB + motore MyISAM
avs_wflivetraffichuman: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wflocs: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wflogins: Dati: 0.22MB + indice: 0.06MB + motore MyISAM
avs_wfls_2fa_secrets: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
avs_wfls_settings: Dati: 0.02MB + indice: 0.00MB + motore InnoDB
avs_wfnotifications: Dati: 0.01MB + indice: 0.00MB + motore MyISAM
avs_wfpendingissues: Dati: 0.01MB + indice: 0.01MB + motore MyISAM
avs_wfreversecache: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wfsnipcache: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wfstatus: Dati: 0.19MB + indice: 0.08MB + motore MyISAM
avs_wftrafficrates: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wpforo_accesses: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
avs_wpforo_activity: Dati: 0.02MB + indice: 0.08MB + motore InnoDB
avs_wpforo_forums: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
avs_wpforo_languages: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
avs_wpforo_likes: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
avs_wpforo_logs: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
avs_wpforo_phrases: Dati: 0.05MB + indice: 0.07MB + motore MyISAM
avs_wpforo_postmeta: Dati: 0.02MB + indice: 0.09MB + motore InnoDB
avs_wpforo_posts: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wpforo_post_revisions: Dati: 0.02MB + indice: 0.02MB + motore InnoDB
avs_wpforo_profiles: Dati: 1.52MB + indice: 1.00MB + motore InnoDB
avs_wpforo_subscribes: Dati: 0.02MB + indice: 0.06MB + motore InnoDB
avs_wpforo_tags: Dati: 0.02MB + indice: 0.03MB + motore InnoDB
avs_wpforo_topics: Dati: 0.00MB + indice: 0.00MB + motore MyISAM
avs_wpforo_usergroups: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
avs_wpforo_views: Dati: 0.02MB + indice: 0.05MB + motore InnoDB
avs_wpforo_visits: Dati: 0.02MB + indice: 0.13MB + motore InnoDB
avs_wpforo_votes: Dati: 0.02MB + indice: 0.02MB + motore InnoDB

### Post Type Counts ###

attachment: 7808
custom_css: 1
custom-css-js: 7
ecwd_calendar: 1
ecwd_event: 943
ecwd_theme: 8
ecwd_venue: 893
job_listing: 5
nav_menu_item: 36
newsletter: 3
oembed_cache: 5
option-tree: 1
page: 42
post: 14
private-message: 5
product: 104
revision: 89
seedprod: 1
shop_coupon: 1
tablepress_table: 7
wcmp_university: 9
wpcf7_contact_form: 6
wpes_setting: 1
wyz_business: 12410
wyz_business_post: 1
wyz_location: 22

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (46) ###

Ultimate Addons for WPBakery Page Builder: by Brainstorm Force – 3.19.8
Admin Menu Editor: by Janis Elsts – 1.9.9
Auto Image Attributes From Filename With Bulk Updater: by Arun Basil Lal – 1.6
AgendaVolo Schema Markup: by Criss – 1.0
Firewall BBQ: by Jeff Starr – 20210211
Buttonizer - Pulsante di azione mobile intelligente: by Buttonizer – 2.3.2
Change wp-admin login: by Nuno Morais Sarmento – 1.0.6
CMB2 Field Type: Google Maps: by Phil Wylie – 2.1.3
CMB2 Field Slider: by Mateusz Krupnik – 1.1.0
CMB2: by CMB2 team – 2.9.0
Code Snippets: by Code Snippets Pro – 2.14.1
Admin Columns: by AdminColumns.com – 4.2.5
Coming Soon Page, Maintenance Mode & Landing Pages by SeedProd: by SeedProd – 6.2.1
Contact Form 7: by Takayuki Miyoshi – 5.3.2
Simple Custom CSS and JS: by SilkyPress.com – 3.36
Multivendor Marketplace Solution for WooCommerce - WC Marketplace: by WC Marketplace – 3.7.1
Disable Gutenberg: by Jeff Starr – 2.4
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.4.6

Email Templates: by Damian Logghe – 1.3.2.1
Event Calendar WD Premium: by 10Web – 5.1.40
Image Map Pro: by Webcraft Plugins Ltd. – 5.1.6
Import Users from CSV: by Andrew Lima – 1.0.1
WPBakery Page Builder: by Michael M - WPBakery.com – 6.6.0
Loco Translate: by Tim Whitlock – 2.5.2
Mailster - Email Newsletter Plugin for WordPress: by EverPress – 2.4.18
OneSignal Push Notifications: by OneSignal – 2.2.1
OptionTree: by Derek Herman – 2.7.3
Paid Memberships Pro: by Stranger Studios – 2.5.7
Paid Memberships Pro - Advanced Levels Page Shortcode Add On: by Stranger Studios – .2.4
Paid Memberships Pro - Import Users from CSV Add On: by Stranger Studios – .3.4
Paid Memberships Pro - WooCommerce Add On: by Paid Memberships Pro – 1.7.2
TableOn - Posts Table Filterable: by realmag777 – 1.0.0
Safe SVG: by Daryll Doyle – 1.9.9
TablePress: by Tobias B?thge – 1.13
List Products By Category Widget For WooCommerce: by Blaze Concepts – 1.3.0
WooCommerce Stripe Gateway: by WooCommerce – 5.1.0
WooCommerce PDF Invoices Italian Add-on: by laboratorio d'Avanguardia – 0.7.0.20
WooCommerce PDF Invoices & Packing Slips: by Ewout Fernhout – 2.8.3
Tracking Info to WooCommerce order: by Damien Carbery – 0.4
WooCommerce: by Automattic – 5.2.2
Wordfence Security: by Wordfence – 7.5.2
WP Extended Search: by 5um17 – 2.0.2
WP Job Manager: by Automattic – 1.35.0
WP-Matomo Integration: by André Br?kling – 1.0.24
wpForo: by gVectors Team – 1.9.6
WYZI Toolkit: by WzTechno – 2.4.3

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #41109 - /dutyfree/negozio/
Bagaglio: #41104 - /cart/
Cassa: #1107 - /checkout/
Il mio account: #1108 - /my-account/
Termini e condizioni: #69449 - /duty-free-terms-and-conditions/

### Theme ###

Name: WYZI Business Finder Child
Version: 2.1.0
Author URL: https://www.wztechno.com/
Child Theme: ?
Parent Theme Name: WYZI Business Finder
Parent Theme Version: 2.4.3
Parent Theme Author URL: https://www.wztechno.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Il tuo tema ha il file woocommerce.php
non potrai sovrascrivere il template personalizzato woocommerce/archive-product.php poiché woocommerce.php ha priorità su archive-product.php. Questo serve a prevenire problemi di visualizzazione.

Overrides: wyzi-business-finder/content-product.php

### Action Scheduler ###

Completato: 3
Oldest: 2021-04-16 17:34:19 +0200
Newest: 2021-04-18 18:22:23 +0200

### Status report information ###

Generated at: 2021-04-23 10:31:58 +02:00

• This reply was modified 3 years, 7 months ago by Yui. Reason: code

Thanks for getting back @arsenalemusica.

Since the COD and BACS payment methods are shown when enabled, the issue seems to be isolated to the Stripe plugin. Therefore, it’s ideal for the Stripe plugin team to do further checks on why Stripe isn’t showing.

Kindly post here so that they can take a look: https://www.ads-software.com/support/plugin/woocommerce-gateway-stripe/

Thanks.

Hi @arsenalemusica,

Just a heads up, I’ll go ahead and mark this thread as resolved as it’s been inactive for a bit. Hopefully, you were able to post on the Stripe forum.

If you have further questions, please feel free to open a new thread.

Thanks.

I was keeping it under surveillance, because the people at Stripe aren’t helping much ?? thank you anyway