Missing PDF

Viewing 3 replies - 1 through 3 (of 3 total)
  • PDFG Support

    (@wppdfsupport)

    Hi @oguido,

    Looking at the reported error shows the URL for the PDF that includes the text %E2%80%9D. The %E2%80%9D would indicate that your theme or a page layout builder is changing the formatting of the shortcode, turning the straight quotes around the PDF’s file path into curly quotes breaking the functionality of the plugin.

    You will need to ensure that your shortcode is being entered into an HTML / Text field, or if you are using a page builder into a module that supports Plain Text, HTML, shortcodes, or Raw Code.

    Emma

    jinnahdorothy

    (@jinnahdorothy)

    Hi Emma,

    I have the same issue. the pdf link that is added in the shortcode actually has not been added that way but it would show as [pdf-embedder url=’https://domain.com/wp-content/uploads/2020/02/04_02_2020-DailyUpdate.pdf’].

    PDFG Support

    (@wppdfsupport)

    Hi @jinnahdorothy,

    Yes, the issue is similar except the quotes are being reformatted as a single curly quote instead of a double straight quote. The method to resolve this is the same as I mentioned for the original poster. Alternatively, you can try excluding the quotes entirely—this does appear to work with some themes / layout builders.

    Emma

Viewing 3 replies - 1 through 3 (of 3 total)
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