Missing Products

  • Resolved Watts

    (@emailshannonlwattscom)


    6 years ago

    Has anyone had products simply vanish? We’re missing hundreds of products. Example: If you visit https://windrivergallery.net/product-category/art-genre/, notice Landscapes should have 63 products. Clicking on Landscapes(63) shows “No products were found matching your selection.”. Looking at the products in the dashboard only 13 are there as if they have been deleted. In file manager I can see the product image files. Does anyone know what might have happened?

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)

  • Did you clear the cache in W3 Total Cache. If the problem continues, leave it deactivated until the problem is fixed.

    Also, clear 2 x transients using the buttons at:
    Dashboard > Woocommerce > Status > Tools

    Thread Starter Watts

    (@emailshannonlwattscom)

    Hi Lorro,

    Thanks for the reply. I just tried all of these. Still no luck.

    W3 Total Cache is now deactivated to see if that fixes it. Thanks again!

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Please do let us know how that goes!

    Thread Starter Watts

    (@emailshannonlwattscom)

    Hi Lorro,

    It’s been a full day and no luck. Got any other ideas?

    Thanks,
    Shannon

    No good ones. Hopefully a plugin support engineer can help.

    If not, you may need to get a developer on board for a hands-on examination of your system.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    Hey there,

    To follow on to Lorro’s comment, you’ll need dev support to take this further – I highly recommend contacting one of the services on our customizations page: https://woocommerce.com/customizations/

Viewing 6 replies - 1 through 6 (of 6 total)
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