Missing Products

  • Resolved michaelcartersa

    (@michaelcartersa)


    5 years ago

    Hello ??

    I’ve been trying to debug a issue we are facing – some of the products are missing from the feed. Addressing some things from your FAQ:

    • We are running PHP 7.2 with a total of roughly 16,000 products
    • 1 Filter is set on the category, the missing products do have the category set and this is the same category which is working on other products in the feed.
    • Missing products have stock, visibility and are published.
    • Cron is disabled, but we do trigger the cron using WP CLI every 5 minutes, and the feeds are being generated.
    • Batch size has been increased to 3000 as a test.
    • Logs are enabled but are not being generated for some reason. Log directories have 777 permissions set so both the NGINX user and the WP-CLI user have permissions to create the files.

    I haven’t looked at the code yet, I was wondering if there was a manual way to trigger the feed to debug? Do you perhaps have any other suggestions for me to try?

    Thanks in advance!
    Mike

Viewing 8 replies - 1 through 8 (of 8 total)
  • evavangelooven

    (@evavangelooven)

    Hi Mike,

    Thanks for using our plugin and reaching out to us. Would you be so kind as to send us the plugin’s debug.log? It will help us understand how you have configured your product feed, specifically the filters and rules.

    Instructions on how to retrieve the debug.log can be found here:
    https://adtribes.io/send-your-debug-log-to-support/

    All the best,
    Eva

    Thread Starter michaelcartersa

    (@michaelcartersa)

    Hi Eva

    Thanks for the response. See the link below for a gist of the debug log.
    https://gist.github.com/commercial-hippie/3374c7c267d2fa498328d3c56f104c16

    For some reason the query.log and the query_output.log isn’t being populated.

    Thanks in advance,
    Mike

    evavangelooven

    (@evavangelooven)

    Hi Mike,

    Thanks for this. I had a look at the debug.log and how you have configured your feed. I noticed you created an include only filter:

    (
    [rowCount] => 1565165147341
    [attribute] => pa_brand
    [condition] => contains
    [criteria] => Bosch
    [than] => include_only
    )

    Which basically says that only products of the brand Bosch are allowed to make it to the feed. All other products will not be in the feed. Bear in mind that the filters are case sensitive so when you have a brand named ‘bosch’ it won’t be in the feed.

    Best,
    Eva

    Thread Starter michaelcartersa

    (@michaelcartersa)

    Hi Eva

    Thanks for the response. I have updated the Gist I linked above with a link to an example product that should be in the feed but is not. It does have a category which contains “Bosch” as shown above the product title.

    This is the same category that the other products in the feed are using (correctly).

    Any ideas why some products would work and others not? (from the same category).

    evavangelooven

    (@evavangelooven)

    Hi Mike,

    Are you sure that the pa_brand attribute of that specific product is Bosch then?
    When it is empty or written in lowercase (bosch) then the product will be excluded ofcourse.

    All the best,
    Eva

    Thread Starter michaelcartersa

    (@michaelcartersa)

    Hi

    Yep, I’ve updated the gist again with an example product that’s in the feed and one which isn’t. They are both using the same brand.

    https://gist.github.com/commercial-hippie/3374c7c267d2fa498328d3c56f104c16

    evavangelooven

    (@evavangelooven)

    Hi Mike,

    Can you please reach out to us as [email protected]? Make sure to reference this topic.

    We will take it from there.

    All the best,
    Eva

    evavangelooven

    (@evavangelooven)

    Hi,

    Assuming the issue at hand has been resolved and/or our support is no longer required I am going to close this topic for housekeeping reasons.

    Do not hesitate to reach out to us again whenever you need our help.

    All the best,
    Eva

Viewing 8 replies - 1 through 8 (of 8 total)
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