Missing products after update to 3.4.4

  • Resolved chrisbdk74

    (@chrisbdk74)


    6 years, 3 months ago

    Hi,

    I am working on a website/e-commerce site for a client and everything was working perfectly until yesterday.
    Somehow, WooCommerce will not show the products and when I try to create a new product, I can’t choose type of product (simple product, grouped etc.) and I can’t give the new product a price either.
    The products that have already been added, are still listed under the products page. Also, when I choose one of the already added products and try to edit it, there’s basically nothing I can do.
    I also have a test site, where everything is working fine.
    I have already tried deactivating the plugins, changing theme and so on, as recommended before posting. I hope I am missing somehting somewhere but at the moment, I can’t see why this happened.
    Can you help?

    Best regards
    Christian

    System report:

    
### WordPress Environment ###

Home URL: https://myoxcience.com
Site URL: https://myoxcience.com
WC Version: 3.4.4
Log Directory Writable: ?
WP Version: 4.9.8
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 5.6.36-1+wpengine13 - We recommend using PHP version 7.2 or above for greater performance and security. How to update your PHP version
PHP Post Max Size: 100 MB
PHP Time Limit: 3600
PHP Max Input Vars: 1000
cURL Version: 7.35.0
OpenSSL/1.0.1f

SUHOSIN Installed: –
MySQL Version: 5.6.40-84.0-log
Max Upload Size: 50 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.4.4
WC Database Prefix: wp_
Total Database Size: 9.01MB
Database Data Size: 6.59MB
Database Index Size: 2.42MB
wp_woocommerce_sessions: Data: 1.52MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.05MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.11MB + Index: 0.09MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_mgmlp_folders: Data: 0.00MB + Index: 0.01MB
wp_options: Data: 2.08MB + Index: 0.09MB
wp_postmeta: Data: 1.44MB + Index: 0.55MB
wp_posts: Data: 0.38MB + Index: 0.13MB
wp_prli_clicks: Data: 0.13MB + Index: 0.31MB
wp_prli_groups: Data: 0.02MB + Index: 0.02MB
wp_prli_links: Data: 0.02MB + Index: 0.13MB
wp_prli_link_metas: Data: 0.02MB + Index: 0.03MB
wp_termmeta: Data: 0.06MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.06MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_tinvwl_items: Data: 0.02MB + Index: 0.00MB
wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB
wp_usermeta: Data: 0.06MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_wlm_api_queue: Data: 0.02MB + Index: 0.00MB
wp_wlm_contentlevels: Data: 0.05MB + Index: 0.09MB
wp_wlm_contentlevel_options: Data: 0.02MB + Index: 0.06MB
wp_wlm_emailbroadcast: Data: 0.02MB + Index: 0.02MB
wp_wlm_email_queue: Data: 0.02MB + Index: 0.02MB
wp_wlm_options: Data: 0.02MB + Index: 0.03MB
wp_wlm_userlevels: Data: 0.02MB + Index: 0.05MB
wp_wlm_userlevel_options: Data: 0.02MB + Index: 0.06MB
wp_wlm_user_options: Data: 0.02MB + Index: 0.06MB
wp_yoast_seo_links: Data: 0.02MB + Index: 0.02MB
wp_yoast_seo_meta: Data: 0.02MB + Index: 0.00MB

### Post Type Counts ###

attachment: 245
customize_changeset: 35
elementor-hf: 3
mgmlp_media_folder: 52
nav_menu_item: 23
page: 15
post: 1
product: 124
revision: 2
shop_coupon: 2
shop_order: 5

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Livemesh Addons for Elementor: by Livemesh – 2.3.3
Elementor Addons & Templates - Sizzify Lite: by ThemeIsle – 1.2.5
Elementor: by Elementor.com – 2.1.6
Header Footer Elementor: by Brainstorm Force
Nikhil Chavan – 1.0.15

LeadPages connector: by LeadPages – 1.2.0.5
MiwoFTP: by Miwisoft LLC – 1.0.6
NavMenu Addon For Elementor: by ThemeIsle – 1.1.2
Ocean Extra: by OceanWP – 1.4.20
Pretty Links: by Blair Williams – 2.1.6
Sticky Header OceanWP: by Oren Hahiashvili – 1.0.2
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.14.12

WooCommerce Variation Swatches: by Emran Ahmed – 1.0.31
WooCommerce Catalog Visibility Options: by Lucas Stark – 2.5.4 – 3.1.3 is available – Not tested with the active version of WooCommerce
WooCommerce Authorize.net AIM Gateway: by SkyVerge – 3.2.5 – 3.14.2 is available – Not tested with the active version of WooCommerce
WooCommerce Stripe Gateway: by WooCommerce – 4.1.8
WooCommerce: by Automattic – 3.4.4
WordPress HTTPS: by Mike Ems – 3.4.0
Yoast SEO: by Team Yoast – 7.9

### Settings ###

API Enabled: ?
Force SSL: –
Currency: USD ($)
Currency Position: left_space
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

### WC Pages ###

Shop base: #21 - /shop/
Cart: #22 - /cart/
Checkout: #23 - /checkout/
My account: #24 - /my-account/
Terms and conditions: #659 - /terms-conditions/

### Theme ###

Name: OceanWP
Version: 1.5.22
Author URL: https://oceanwp.org/about-me/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: oceanwp/woocommerce/cart/mini-cart.php
oceanwp/woocommerce/content-single-product.php
oceanwp/woocommerce/loop/loop-start.php
oceanwp/woocommerce/single-product/title.php

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Stuart Duff – a11n

    (@stuartduff)

    Automattic Happiness Engineer

    Hi @chrisbdk74,

    Cross testing for you using the latest version of WooCommerce to gain a set of comparison results the behaviour which you describe is not displaying on on our test installs of the WooCommerce and plugin worked correctly when adding products etc. This testing indicates that possibly software you have installed and activated on your site is potentially breaking the default functionality of? WooCommerce.

    Have you tested on your site by disabling all other plugins aside from WooCommerce along with switching to a theme like Storefront to try and locate what software is at fault or is maybe a little out of date and which could possibly be causing this behaviour?

    Once you have disabled all other plugins and switched theme if the behaviour is resolved you can then enabled your theme and sites plugins testing after each one is enabled until the behaviour returns to locate the culprit.

Viewing 1 replies (of 1 total)
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