Missing share icons for Facebook, Twitter, and Pinterest

Hey @gregl7 I am glad to help,

Try going to NextGEN Gallery > Other Options > Miscellaneous and set “Do not enqueue FontAwesome” to “yes”. If this alone does not help, install FontAwesome

Please if you have a paid membership reach out to support via imagely.com/login or https://www.imagely.com/support/

Please keep me posted.

Changing the “fontawesome” setting to “yes” made all the icons disappear. But installing Font Awesome and leaving the setting at “no” solved the issue for some galleries, while breaking others. See update below.

• This reply was modified 6 months, 1 week ago by gregl7.

I originally marked this as “resolved” before looking at my entire website.

After looking at more of my gallery pages, I realized that what I had said above only resolved it when my galleries were set to display as “pro tile”. When they’re set to display as “pro thumbnail grid”, the share icons appear, but at the top of every page these 2 errors appear:

Notice: Undefined index: thumbnail_quality in /home/gleeshot/public_html/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_thumbnail_grid/package.module.nextgen_pro_thumbnail_grid.php on line 37

Notice: Undefined index: thumbnail_watermark in /home/gleeshot/public_html/wp-content/plugins/nextgen-gallery-pro/modules/nextgen_pro_thumbnail_grid/package.module.nextgen_pro_thumbnail_grid.php on line 43

It’s the same line numbers (37 and 43) for every pro-thumbnail gallery. I’ve figured out that this error is appearing when Font Awesome is installed. I had to uninstall the Font Awesome plugin to get it to go away. So for now I’m disabling the share icons as apparently a bug was introduced in a recent version that’s caused the share icons to malfunction and not appear correctly, and installing Font Awesome only puts those errors on the top of certain galleries and makes things worse.

Update to the above: Those 2 errors keep randomly appearing even after uninstalling Font Awesome, so it may be totally unrelated. Starting a new support topic for those 2 errors.

• This reply was modified 6 months, 1 week ago by gregl7.
• This reply was modified 6 months, 1 week ago by gregl7.

Hi @gregl7

I am sorry but due to forum rules I cannot troubleshoot paid versions here. I gave a quick solution hoping that woudl do it.

As I mentioned, please if you have a paid membership reach out to support via?imagely.com/login?or?https://www.imagely.com/support/

Thanks

@jaimeimagely I haven’t been a paid member for a year or two, as it occurred to me the only time I ever need support is when Imagely releases its constantly buggy updates and breaks my website. So you’re constantly releasing buggy updates that break otherwise functioning websites, and then want customers to pay $100+ a year to troubleshoot issues which Imagely broke to begin with. I have spent countless hours over the years trying to “fix” things that Imagely broke with their updates, including, when I did pay for support, being told issues weren’t bugs, only to find out later they were. The only reason Imagely is still in business is because you’ve got a bunch of photographers being held hostage whose entire websites are based around your buggy software. Over half the issues that are reported on this forum are never responded to and are ignored. The whole thing is a scam. If your developers would get it together and stop releasing bug-ridden updates constantly, and the paid support improved, you might have better luck getting people to pay.