Missing stats after deactivate/activate jetpack

Hey @chicoist – I’d like to start by apologizing for not getting back to you before. Unfortunately, we have received an unusual amount of support requests, which is delaying our response time, and we generally answer in the order received. I would like to assure you that this is not a common occurrence and we are doing our best to get up-to-date. I sincerely appreciate your patience.

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Hello @chicoist

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!

Hi @tamirat22, sorry for the late response. I already opened up a post at wordpress.com, unfortunately it was in the german subboard which, as a member told me, isn’t watched by your support. Still, the domain/URL that needs troubleshooting is attached to that post and only visible for mods and staff. Please check.

https://wordpress.com/de/forums/topic/reconnect-statistics/

• This reply was modified 1 year, 5 months ago by chicoist.

Hi @chicoist

Can you check the stats now and see if they appear to be correct?

Hi @bruceallen, thanks for the quick reply!

Well, mostly. The older statistics are now back, what seems weird to me is that april shows more than 14k views and after that, both may and june are much less. if i look into the refferers though, views from search engines have been stable in these months, so the drop in views doesn’t make much sense, since pretty much all views/clicks come from search engines in the first place. Do you maybe have an explanation for that?

Kind regards

Hi @chicoist

In looking through the logs on our end, it appears there were quite a few connection errors with Jetpack during that time period. This likely caused the reporting of statistics to be inconsistent.