Missing html wrapper tag in email body.

  • Resolved qbey

    (@qbey)


    1 year, 1 month ago

    Hello.

    Have a problem with missing <html> wrapper tag in email generated by Ninja Forms.

    Used plugin “WP Mail Logging” to see the body and headers of sent emails. Checked emails generated by two different ways.
    The first is default test message generated by plugin “WP Mail SMTP” through default PHP function without SMTP. And here all is ok.
    The second is generated by Ninja Forms. Option for HTML type was on, but sent email has no <html> tag, when other tags, like <p> or <strong>, still was there.
    Both messages had “Content-Type: text/html” in its headers according to WP Mail Logging.

    Since the problem appears exactly with email that was generated by Ninja Forms, I suppose, the problem is somewhere here.
    So, how I can fix it?

    • This topic was modified 1 year, 1 month ago by qbey.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Jon Carter

    (@beardedparagon)

    Thank you for reaching out about the issue you’re experiencing!

    For faster, more thorough support, would you mind submitting the issue you’re experiencing to our customer support channel?

    We’ve found that we can better assist users in our own support system, which you can find here: https://ninjaforms.com/contact/

    Thank you so much! ??

    Thread Starter qbey

    (@qbey)

    Your “customer support channel” literally NEVER responds. This is not the first time I have some problems with your plugin, but your “customer support channel” always completely ignores any requests.

    Shaylee

    (@shayleehansen30)

    Hello @qbey,

    I’m sorry to hear about your experience with the missing HTML wrapper you have been encountering with our plugin, and I completely understand your frustration.

    The issue with the missing <html> wrapper tag in emails generated by Ninja Forms is not the experience we want for you or any of our users.

    Let’s work on getting this fixed. Here’s what we can do:

    1. Plugin and Theme Check: To start, let’s check if there might be a conflict with other plugins or your theme causing this. You can do this by deactivating other plugins one at a time (except Ninja Forms) and temporarily switching to a default WordPress theme like Twenty Twenty-One. This will help us pinpoint any conflicts.
    2. Email Settings Review: Double-check your email settings within Ninja Forms, specifically in the Notifications settings. Ensure that you’ve selected the HTML type for your email.
    3. Keep Everything Up to Date: Make sure you’re using the latest version of Ninja Forms. Sometimes, outdated versions can lead to unexpected issues.
    4. Reach Out for Support: If the problem continues, don’t hesitate to contact our Customer Success team again. They can dive deeper into this issue, investigate it thoroughly, and provide a more tailored solution.

    I know it can be frustrating to deal with technical hiccups, and I’m here to help you navigate it. We genuinely appreciate your patience, and your satisfaction is our top priority. Please try these steps; if you need further assistance, we’re just a message away.

    Thread Starter qbey

    (@qbey)

    Switched to the unmodified default WordPress theme.
    Disabled all plugins except Ninja Forms and WP Mail Logging.
    Сhecked the selected email format.
    Sent a message via Ninja forms.
    Additionally activated WP Mail SMTP.
    Sent a test message via WP Mail SMTP tools.

    Got exactly the same result, the email generated by Ninja Forms lost its wrapper tags when the test one was generated correctly.

    Additional info.
    Email generated by Ninja Forms lost not only the <html> tag, but also the head and body tags.

    Screenshots:
    Ninja Forms email contents
    WP Mail SMTP test email contents

    • This reply was modified 1 year, 1 month ago by qbey.
    • This reply was modified 1 year, 1 month ago by qbey.
    • This reply was modified 1 year, 1 month ago by qbey.
    Shaylee

    (@shayleehansen30)

    Hi @qbey,

    Thanks a lot for documenting the troubleshooting steps you’ve already taken. I’m going to forward this information to our Customer Success team. In the meantime, would you mind reaching out to them directly as well? They’re here to help, and we offer free support for our freemium users. You can contact them here.

    Your cooperation will ensure that we can assist you as efficiently as possible. If you have any other questions or concerns, please feel free to let us know. We’re here to assist you!

    dooza

    (@dooza)

    Sorry to hijac this thread but I am having the same problem where the emails aren’t being sent as HTML, always plain text.

Viewing 6 replies - 1 through 6 (of 6 total)
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